Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Coverage after answering two calls?

Status
Not open for further replies.
mgoston

mgoston

Programmer
Jul 13, 2004
106
US
Is there a way to send a call to coverage only after the station has answered two calls? This user wants the third call to go to voicemail automatically.
 
Sort by date Sort by votes
Is this user getting calls directly to their extension or does the call route through a VDN first? Vector programming could probably make this happen with variables.
 
Upvote 0 Downvote
Even without vectors, if the user has 3 call-appr and the last is restricted to use only for conf/transfer per page 2 of the station form, the 3rd will hit coverage.

Does the user need more appearances and might, for example, make one or more outbound calls, still want to receive up to 2 calls and upon receiving a 3rd go to voicemail?

If so, make a X port station with 2 call-appr, don't restrict the last appr, and put 2 brdg-appr of that extension on the user's phone
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

JPidliskey
  • Locked
  • Question
coverage answer 1
Replies
2
Views
161
JPidliskey
JPidliskey
Saltylad
  • Locked
  • Question
Reporting on a Coverage Answer Group
Replies
1
Views
145
DTechNation
DTechNation
Chris B
  • Locked
  • Question
After Hours Coverage - Vector 1
Replies
2
Views
122
Chris B
Chris B
Craft01
  • Locked
  • Question
ACM6 answering call by short message
Replies
4
Views
146
Craft01
Craft01
tweege
  • Question
Automatically bridge/observe 911 calls 1
Replies
4
Views
625
JefferP
JefferP

Part and Inventory Search

Sponsor

Back
Top