Cover path is conferencing? Resulting in no missed calls in phone log 1

[drsprite]

We have a smaller office that is displaying some "odd" behavor in that no missed calls are showing up in the missed call log. Situation is Both on a 2420 and a 9641.

When a call is placed to the station that has a cover path to voicemail, then the call history is not logged under the missed section. If the station has no cover path, then call missed history is logged.

We did some testing and when the call rolls to cover, we can still see that the call is active on our call-appr, even though the voicemail has it picked up. Other offices the call is transferred, but this looks like it's conferenced.

It's not just voicemail, seems to be any call that's covered is not transferred. It stays on the call-appr.

Any thoughts why the covered call to voicemail is not transferring? I think that's our clue as to why it's not showing up on the missed call log.

 

[drsprite]

I think we figured this out.

In system-parameters coverage-forwarding, changing "Maintain SBA at Principal" to No resulted in a proper transfer. Missed call log is now working, too.

 

[joe2938]

Thanks for posting the outcome!

 

[kyle555]

There's also some call log settings in the 46xxsettings file like "logunseen" if your phone will list calls that forwarded immediately to voicemail in your call log that might clear up a few things for you re: what shows up in your call log.

 

[drsprite]

Right, we had that enabled too. But since the issue was on the 2420 as well, the 46xxsettings file isn't in play. Which is what made us look a little deeper. Finally found it! So far so good