Could not be NEWed after 2 tries

[freakypcteck]

Let me start by i do not know much about Nortel CS1K just what i have picked up in the past few weeks.

I am using CS 1000 Telephony manager to add a phone. i check the Transmit sync log and this is the error,

Starting Station Transmit on 2/20/2009 at 07:32:10
Login Name: User Task : beth ring 2415

Could not be NEWed after 2 tries.
Prompt: CLS Response: ** Error Code:
(CLS)


*************************** Summary ****************************
NEW 0
CHG 0
RPL 0
OUT 0
Failed 1
Skipped 0
______
Total 1


Finished Station Transmit on 2/20/2009 at 07:32:52
Login Name: User Task : beth ring 2415

i have tried to add several phones and this is the same error for all of them...

Any help would be great.

Thanking you in advance.

 

[trvlr1]

You may want to start by doing a fresh retrieval of all on the PBX. There may be a mismatch on whats on the PBX and whats in TM, my thought being that you may be trying to build a new phone on a TN that is already in use.

 

[freakypcteck]

Thanks for the quick reply...

excuse my ignorance...

where do I go to accomplish this and if I do this will this cause any problems with the system during the day?

 

[trvlr1]

Sorry I have never used telephony manager, only a really old version of MAT, which was basically the same thing, but different enough that I would not want to confuse you any more!

 

[freakypcteck]

LOL... Thanks

ok so I was poking around and I think I found it under Telephones > Sync Tasks

what is listed is Retrieve TNs , Reconcile TNs and Reconcile CPND

can I run this during the day and it not mess up the system for my users?

any help would be great.

thanks

 

[trvlr1]

On the old system we had we would rename the file that contained the phone info, then retrieve all to make sure we had everything. This is basically a print from the PBX and will not interfere with anything.

 

[MossEng]

You need to do a Retrieve TNs, and select ALL, 9 times out of 10 this resolves the Telephony Manager problems your describing.