Corrupted File attachments Outlook Express

[Kiriray]

Hi, one of our users could not send attachments using outlook express 6. The files are good (we could open them from the network and locally) but whenever she emails the file/s, the receiver could not open them! either the file is inaccessible, there's nothing to open and other error messages. SO we're wondering, what could have caused this and what to do to fix this? It looks like this happens for every computer in the network -- they could not send out files properly...
They're using Windows 98, POP3 email, Outlook 6, IE 6.

Thanks!

 

[nnaxor]

Are they all the same type of file?

 

[Kiriray]

well, some are excel files, others are word document files...

 

[nnaxor]

Not sure if this will help, please refer to MS 329570:

http://support.microsoft.com/default.aspx?scid=kb;en-us;329570

 

[Kiriray]

thanks nnaxor. We've tried this one before and it was not the issue...
Is it possible that their network connections (maybe the hub is not capable of handling large files (?) ) could be the cause? ... just looking for possibilities...

thanks!

 

[smah]

Check 'sent items'- does the attachment show as being sent?

Usually when a message isn't delivered due to size restrictions, the server sends a notification to the sender. You could always try sending small *.txt files created with Notepad as a test for size restrictions.

 

[Kiriray]

ok, I checked the older files that has been sent to me (as tests) and I noticed that those that were bigger than 1MB were the files that come out as corrupted or something;
Here's the message: "the file -file_name- cannot be accessed. The file maybe read ony or you maybe trying to access read on is in a read-only location.."

 

[smah]

Time to check with whoever controls your mail server.

 

[Kiriray]

hehe, We are their ISP. We host their email and we've made sure that there's no size restriction for their email accounts. could the problem be within their intranet?

thanks.

 

[smah]

Ah ha...an interesting bit of information. I suppose it's possible - when bits flow though wires many things can happen - crosstalk, interference, etc. At the received end you could look a the source code (CTRL+F3) and compare the OK messages with the corrupt ones. I'm not sure if you'd see anything useful though.

 

[mrtweaks]

If the you are having a problem either not being able to send attachments or Outlook Express keeps attaching files then try this:
Go to Start then run and type in the following;
regsvr32 c:\windows\system\inetcomm.dll

Press return.

 

[Kiriray]

Just an update:

It looked like it was an issue with the LinkSys box they have (BEFSR4). We flashed the bios and updated the firmware and it that seems to have resolved the issue...

thanks for all the suggestions.