Corrupt InDesign documents after 10.3.4 upgrade

[BRosengren]

A few days ago, I noticed that when I open any existing InDesign documents, every element (text boxes, picture boxes, rules, etc) appear correctly. But, when I select any element or all elements, the normally invisible outlnes of them appear down about a quarter of an inch and over to the right about a quarter of an inch.

This approximate quarter of an inch stays the same whether I am looking at my document small, actal size or enlarged. (When I say an approximate quarter of an inch, I mean if I put a real ruler up to my monitor, not the document ruler)

If I open a new, blank document and cut and paste or drag the corrupt document to the new document, it goes away. I did notice that one of these new documents, made from an old one, was o.k., until I closed it for awhile and opened it again, I had to fix it again.

Is there a preference file or something that needs to be trashed? Has anyone else had this problem?

We recently switched from Mac 10.2 to 10.3.4, and we also just got new G5's with dual 1.8 processors.

Any help would be much appreciated.

Thanks, Brek

 

[BRosengren]

I forgot to mention. I'm using InDesign CS

 

[level29]

Yes, I have the same problem! It comes and goes with in the same file. The only fix seems to be to copy everything and paste it into a new document -- less than practical.

Spent some time with Adobe Tech Suppport on this but they were no help. No one else had reported it.

Using InDesign CS, on OX 10.3.4. I suspect it has something to do with a font conflict. Are you using Suitcase 11?

Have you made any headway on this?

Karen

 

[BRosengren]

Karen,

Thanks for your reply. We are using Font Reserve, not Suitcase.

I've had it happen a few more times since I reported it the other day. And, like you say, I can cut and paste or drag elements to a new document and it goes away.

But, sometimes it goes away and comes back randomly.

If anyone else has any insight into this problem, let me know.

Thanks, Brek

 

[level29]

Brek,

I've discovered that I can make the problem go away by opening the InDesign preferences and changing the Display Performance setting to Typical instead of High Performance. I think its the High Quality Transparancy setting that is causing the problem.

Does this work for you?

I don't think the document file is actually corrupted -- its more like the program has a memory leak.

Of course, it would be better to be able to use the High Quality setting, but one step at a time...


Karen

 

[BRosengren]

Karen,

I'll give it a try and let you know.

Brek

 

[BRosengren]

Karen,

I've tried the "Display Setting" theory and it doesn't seem to help.

I can open a file and have it not work, then save it, close it, then immediately open it and it's fixed.

Have you had any problems since you tried that? It drives me crazy, especially when I'm working under a tight deadline and I have to zoom in on some small text to make a change.

Brek

 

[level29]

Brek,

I've been avoiding InDesign so I don't have any new theories. But please let me know if you make any headway. Have you tried calling Adobe?

Karen

 

[onenill]

I have had same problem

G5 2.0GHz with OSX 10.3.5
Adobe InDesign CS 3.0

Adobe tech support not helpful
Apple Centre not come across the problem before

H

 

[BRosengren]

Hello everyone who has responded to this. Some times the problem goes away when I click the green button on the upper left hand corner of my open window. It refreshes the image because it re-draws I think. It doesn't always fix it, but so far it has fixed it about 80% of the time. It also seems to relate to my theory that it has to do with the display because it's always off by the same number of pixels.

Brek

 

[level29]

That's an interesting idea -- I'll try that. I did find one other person on another forum whose had this problem and she suggested turning off Suitcase long enough to do the text editing and then turning it back on, which seems to work. But you said you were using Font Reserve, not Suitcase, so that's still not the solution.

What kind of monitor do you all have? I have a 22" Cinema Display.

Karen

 

[MarcusStringer]

Brek,
Have you tried making the OS refreash itself, Apple+Option+Shift+. (that last one is the fullstop), Or "PageDown" when you open the document to the end of the document so that it draws all pages?

Marcus

http://www.midlandtypesetters.com.au

 

[onenill]

Hi All,

I went down the route of changing display settings and refreshing first - as you say it does work to a point. But Karen's suspicion of a font conflict seems to ring true. I also use Suitcase 11, the font is ScalaSans to which there are 4 'versions' 10, 12, 18 and 24. If I allow suitcase to 'choose for me' when opening document and font I get the shift of text, image and group boxes and the zero on the rulers moves.

My fix is to close EVERYTHING down INCLUDING SUITCASE then start up suitcase and activate the exact version of the font that was used and close the Suitcase window. Then open InDesign. Then open the document. In that exact order.

So far this has worked everytime. However I have only tested this a limited number of times with one particular document. So if anyone can further this I would be very interested. This is the first time I have ever used a forum, and am most grateful to Karen, Brek and Marcus for doing the same as your comments have been a great help!

 

[keyboardcretin]

OK

Add me to the list. I have a G5 dual processor with Indesign CS running on OS 10.3.5 using a apple 20" cinema display and suitcase 11. I have exactly the same problems with misaligned text boxes which randomly repair themselves or redraw themselves, but also have strange neon green colouring going on in the tabs ruler which also shows incorrect tab stop information.
I don't have the font scala sans so I guess that can't be the problem.
If any of you out there have suddenly found the magic fix please let me know.
It's somehow comforting to know I'm not the only one.
Bye now. i'm off to harass the adobe helpdesk again.

 

[jmgalvin]

Extensis does have an update for FR for ID 3 and 3.01. That might help if the problem is related to font management. You should have version 3.13 for OSX 10.3. If you have an earlier version it might cause problems.

I have 10.3, upgraded to 10.3.4 after Indesign CS was installed and have had no problems at all. I started to use the included Fontbook. I've read of other people who've had some problems with some font management apps after upgrading OSX.

You might try disabling Suitcase or Font Reserve and see if the problem goes away. If it does, the problem is with the font utility.

You might also try saving some of your old docs as templates - by simply opening them and saving as template without clicking on anything. Then use the ID Open command (if using this make sure Open Normal is check on the next screen) or add then to the Template Browser and File/New From Template to see if they hold formatting as tremplates.

 

[hwensel]

I have also been having the exact problem with frames in InDesign CS, as per my post dated February 16.

The one thing I have noticed is that it does seem to happen when the document was originally a Pagemaker file. I'm going to try to open up my old Pagemaker files just to get the parameters and link names, and then create a new file in ID, and see if this helps. As I used to predominantly use Pagemaker, I have had this problem on more than a couple of files.

It doesn't seem to matter what fonts are used, and I do use Suitcase.

I have also had luck with redrawing the screen using the green button at the top left corner - like a previous post says - it does help about 80% of the time.

Thanks for all the information in these posts - at least I know the problem isn't confined to just my system . . .

 

[keyboardcretin]

Re. mis aligned text boxes
Quit out of Indesign and your font software. Restart Indesign and open your file, THEN open your font software and load your fonts. If i do things in this order the problem goes away everytime. It's a pain but when you are up against a deadline it's good to have a work around.

 

[level29]

Re: misaligned text boxes

Just spent an hour or two with an Adobe tech who came to my office to see the problem in action, since no one at Adobe has been Adobe to make it happen on their computers. We were finally able to cause the problem on his computer by deactivating the system version of Helvetica using Suitcase (which I had done on my computer to solve the problem of Helvetica Fractions displaying in Safari instead of Helvetica). This is a major breakthrough and now they have something to work with. Help is on the way!

Anyone else feel like this problem has to do with conflicts between operating system fonts and your own version of those fonts?

As a short term fix, try hitting Command-R twice to turn off and on the rulers. Another thing that seems to work is open the file in a new window.

Let me know if this helps anyone.

K