Corporate Directory displays wrong DN for ACD Set 1

[DogBiscuits]

Hello,

System Info:

CS 1000E 5.5
TM 3.1 (Fully Patched)
5 ACD sets

TM Generates and updates Corporate Directory daily. Everything works great except the ACD sets.

The ACD sets have a DID on Key 3 and an internal extension on Key 4. For some reason the CorpDir shows the Key 4 as their extension. I need their Key 3 to show in corpDir.

Any Ideas would be greatly appreciated.

 

[mdsikes]

Use the Options tab to exclude the DN values in the original file, then create an "include" file with the DN values you want.

 

[DogBiscuits]

mdsikes,

Thanks for your reply. I have tried using an Exclude list to remove the incorrect extension but I am having trouble getting it to work. I tried with WordPad and Excel saving as a CSV. I don't know if it is just a format issue or what. Would you or someone else be willing to post an example exclude list?

Thanks,

jnjarboe

 

[DogBiscuits]

FYI...

I finally figured out the format of the CSV file.

Here it is:

"Smith","John","2166","no","0","","Indiana\CS1000"
"Doe","John","2167","no","0","","Indiana\cs1000"
"Who","Doctor","2168","no","0","","Indiana\cs1000"
"Storm","Rain","2169","no","0","","Indiana\cs1000"
"Melton","Ice","2170","no","0","","Indiana\cs1000"

You have to add quotes around each field. I just unchecked "Include in Corp Directory" from the system navigator and added them back using the include CSV.

I don't see anything about quotes in the doc but I have seen that before with CSV. Must be a legacy thing.

Hope this helps someone in the future.

 

[PhonemanSam]

jnjarboe
Would you explain each field in the csv file.

"Smith","John","2166","no","0","","Indiana\CS1000"
^ , ^ , ^ , ? , ? , ?, ?
Last , First, Ext. ,
Name , Name , # ,

Thanks

 

[DogBiscuits]

I think this is what the fields are.

"Last Name","First Name","Prime DN","LDN","Customer","Department","Site\System"

 

[montanadotnl]

Hello,

Can you only use one number per name?
Example :

John has a deskphone and a cell phone.
Is it possible to maken one row for both numbers, or must I make two rows, one for the desk phone and the other row for his cell phone?