copper trunk in backup

[coniglio]

I gave my tech four phone numbers to program in a backup route. I have all four TNs but when I try dialing out on any of them in LD 36 I get TRK0009 message (no SL1 telephone available. telephone may be busy). I tried calling them before the office opened for the day. They all statted IDLE. I'm sure there's a parameter somewhere I need to change to allow me to call out on them but I can't figure out what it is. They're programmed in the PBX as LOP, and I think they should be GRD. Am holding now with the LEC to see what they have them as. The route is programmed as IAO. I appreciate your help. Thank you.

 

[johnpoole]

make sure the targ and tgar are not the same in your rdb and your phone, then try dialing the acod of the route, does that give you dt?

john poole
bellsouth business
columbia,sc

 

[coniglio]

i'm not in the same office so I don't think the TARG/TGAR is an issue...not knowing much about loop vs. ground, can you tell me whether that may be a factor? LEC has them as LOOP as well, but it seems everyone at tektips recommends they be ground...I'm hitting the TN when I call in (tracing in LD 80) but operator never answers. I can't call out on TN. thanks JohnPoole.

 

[johnpoole]

if your tracing to the tn, it's not a tgar issue. in your rdb check to see it rtn=yes, ground start is the normal choice for two reasons, they do a cleaner disconect and it's 90 (or so) percent less likely to hit one outbound at the same time as a incoming call. that is called glare and USED to be a major problem with all copper trunks. Another problem (i guess that would be three) is sometimes when i dial in on a loop start trunk, you hang up i could get dt from your trunk, and dial ld free. i haven't heard of that one in 20 years.

brain lapse, ckeck the tn to see if they are dip or dtn. some co's will only work one way or the other, change them and try again

john poole
bellsouth business
columbia,sc

 

[coniglio]

NTP says RTN is route number. What am I changing to yes? Should I have LEC change them to GROUND and change my PBX? they're DTN (digitone) by the way. thanks a ton for your help. PS: if someone physically removed the cross-connect would that give me ring no answer? site's 3000 miles away so I can't see for myself...

 

[johnpoole]

yes on the change to ground, but have someone change the switch setting on the card and out the trunks and put them back in. the trunks Should disu themselves if their is no jumper. have you tried dip just to see if the lec has them in as rotary only. when you call the associtated pots number what does it do? that may be a clue to the jumper problem.

john poole
bellsouth business
columbia,sc

 

[johnpoole]

and the rtn prompt is no longer in routes, i was mistaken, it's in your cdb after the ac1 prompt, can't be a problem in this case unless your using a ac2 and bars

john poole
bellsouth business
columbia,sc

 

[coniglio]

phone number rings no answer. When I call # and trace in LD 80 I see myself calling. But when I call OUT on phone #'s TN in LD 36 I get trk0009. I'll try changing to DIP. Thanks.

 

[johnpoole]

if you change auto in the route to yes and put the trunks backin with a auto target they will ring in to a station, if they are wired right

john poole
bellsouth business
columbia,sc

 

[johnpoole]

are you trying ld 36 from a station with mtc in the cls, i guess not if your 3000 miles away, add mtc to a idle station cls and try again, the switch can't find an idle set with mtc in class.. common remote problem

john poole
bellsouth business
columbia,sc

 

[coniglio]

Just put MTC in ANY idle TN that has a phone programmed against it? I know that means maintenance set but don't know anything about that either. Of course, I can't understand how making John Doe's phone a maintenance set allows me to then call out on a COT but I certainly believe you. Once I do this and call out on LD 36, will the person whose phone I changed to MTC have any trouble calling out? What part of the NTP explains all this further so I don't have to keep bothering you? thank you very much.

 

[Nortellian]

cls mta maybe.

 

[coniglio]

I am not sure what Nortellian means by "maybe" but I changed the LAN room phone to MTA and can now call out on my CO trunks. many thanks.

 

[Nortellian]

meant cls mta not mtc

 

[coniglio]

thank you again. The receptionist at this office uses an M3904 set. I'm not getting her when I call one of these POTS, (i get ring no answer) but in another office I have my backup route configured identical to this above route and I do get the receptionist when I call there on one of the POTS, but she actually uses an M2250 console. Is this why I can get her but not the other one?

 

[Reusser]

Set the NIT prompt to the DN of the 3904 your receptionist is using.

LD 15
Req: chg
Type: Nit
NIT1: <-- enter DN

Or, you could change Route to AUTO Yes, and then change the ATDN prompt on all trunks to the DN of the receptionist

 

[coniglio]

Dear Reusser, if I make the route ATDN to M3904, will that affect calling OUT on those same trunks? And can I reach the operator in the office on the CO trunks, even though they also don't auto-term to her, because she's using an M2250? many thanks in advance for all your help. It is truly and sincerely appreciated.

 

[johnpoole]

yes if nit is set to a digital set it will not change the dial 0 option, that is normally under atdn, att data, you can prt att in ld 21.

john poole
bellsouth business
columbia,sc