copper backup route

[coniglio]

i have eight lines in a backup route in a remote office. A tech taught me to get the phone numbers by going into LD 36 and putting the TN in and then when i get CALL? putting my cell # in and the TN's phone number will show up on my cell phone. It works fine in all my other sites but for this one (which is brand-new, by the way), I keep getting TRK009 which says "no maintenance SL-1 phone available for call. Phone may be busy". What does this mean? what can i do to verify the phone numbers for these backup lines? thank you very much for your help!

 

[phonedoc]

make sure the phone you are trying to call has MTA in CLS

 

[Cawho]

Give one phone this class of service:

CLS MTA

The system needs that phone to perform the test you are talking about. Use a phone in the equipement room, because I think that phone becomes unavailable when you do the command.

Let me know,

Thanks

Cawho
PBX.Tech

 

[coniglio]

I am not on site. It's a remote office so I am dialed into their PBX in LD 36. Are you saying to give the backup TN this CLS MTA? Please keep in mind that I am a telecom analyst for a law firm yet I am expected to know and do everything. I am not a technician, although I am expected to know everything a tech knows. So please be gentle with me!

 

[Cawho]

Hehe, no problem.

I mean choose a phone to be a "maintenance" capable set. If you don't have a phone set in the equipement room over there, allready installed. Have one installed or program one. Program it same as any other except give it MTA (maintenance allowed) in its Class of Service. To do call commands like you do, the PBX needs one maintnance phone. Vendors usually have one like that in the equipement room, so they can do call commands to remotely diagnostic problem on lines. (just like you learned)

(MTA does not go on the Trunk TN)(goes on a set)

Good Luck.

I hope it's clearer, let me know.




Cawho
PBX.Tech

 

[coniglio]

so if I just make my switchroom phone over there MTA that's it? i can start calling those TNs? i can't believe it's that easy, but I'll try it right now. thank you!!

 

[coniglio]

Hi Cawho, i made my switchroom phone MTA and was able to get six of the eight phone numbers for my backup route. Two of the TNs gave me nothing. I called my phone and waited a few seconds and then just got another dot. I tried it a bunch of times for both these TNs and just got a dot (no error message or anything). do you know what this means? thank you for your help.

 

[Cawho]

Can you trac your route in LD 80 ?

Try this to see the status of your trunks:
LD 80
.trac 0 7919 (if 7909 is the ACOD of the backup route, if not put the correct ACOD)

If the last 2 trunks are IDLE then try to call them up and do the same TRAC command to see if they are busy while they are ringing. Do it for another that you know works and compare the results. I suspect you have no dial tone on the 2 last ones. Because when the trunks are busy you get an error. But when there are no dial tone I am not sure what you get.

You get the Routes ACOD from LD 21:
REQ: prt
TYPE: rdb
CUST 0
ROUT 19 (if your backup route is 19)

let me know

Cawho
PBX.Tech

 

[Cawho]

Can you trac your route in LD 80 ?

Try this to see the status of your trunks:
LD 80
.trac 0 7919 (if 7909 is the ACOD of the backup route, if not put the correct ACOD)(it might be TRAK if its an opt-11)

If the last 2 trunks are IDLE then try to call them up and do the same TRAC command to see if they are busy while they are ringing. Do it for another that you know works and compare the results. I suspect you have no dial tone on the 2 last ones. Because when the trunks are busy you get an error. But when there are no dial tone I am not sure what you get.

You get the Routes ACOD from LD 21:
REQ: prt
TYPE: rdb
CUST 0
ROUT 19 (if your backup route is 19)

let me know

Cawho
PBX.Tech

 

[coniglio]

this is what i got:
.TRAC 0 7000

ROUT 0 COT NTRK 8
8 002 0 00 07 SBSY (I assume this is in use right now)
7 002 0 00 06 IDLE
6 002 0 00 05 IDLE
5 002 0 00 04 IDLE
4 002 0 00 03 IDLE
3 002 0 00 02 IDLE
2 002 0 00 01 IDLE
1 002 0 00 00 IDLE


TNs 2-4 and 2-6 are the ones that gave me the dot. They show IDLE here. any suggestions? and THANK YOU for your help.

 

[Cawho]

Yes many suggestions:

First is your route In and Out, if it is try calling them. If not make it in and out, and try calling them from your place. TRAC them when it is ringing they should become busy, if they don't , chances are they are not connected correctly. (open)

Try calling and Traking , one that is tested ok and compare the results.




Cawho
PBX.Tech

 

[coniglio]

this route is IAO (incoming and outgoing, right?
are you starting to regret answering this post? And how am I going to call the two that I can't get the phone number for?

 

[Cawho]

haha, i don't regret at all because I know you know to ask the right questions and it cool this way.

I thought you knew the Numbers, sorry, my bad. I don't know any other tricks to prove that the 2 last lines are connected or not. Report the problem to the people who installed the 8 lines and ask for the numbers at the same time.

Yes IAO is good, calls go to Attendant if rings on that route. Might go elsewhere but it gets BUSY when called.
Isn't there a sequence you migh be able to guess the numbers missing if the trunks were in sequence...
ie:
455-1230
455-1231
455-123 ????? I would guess 1232, get it?

depends if they had a free range when choosing the numbers...


let me know. ( I suspect the Cross-connects are incorrectly bixed). If the strip was not identified as TRUNK, someone can for get to skip a pair and punch them all in line.

let me know

Cawho
PBX.Tech

 

[coniglio]

is BIXED a real word or is that a typo? if it's a typo, i haven't a clue what it's actually supposed to say!

I ordered twenty numbers. Four have been assigned for modems, and then these eight for backup. that leave 8 unused ones left. so if i call each POTS line and i reach one that hasn't been used yet, will i get a different message versus if i call one that's allegedly punched down to one of these two TNs? It's not the last two, by the way, it's the 5th and 7th member. I will call all the #s if it's worth it, but like i asked, will i get a different message? hope i was clear(can this cause cross-talk?) this is why i started this whole thing anyway, cause they're complaining about cross-talk).

 

[Cawho]

Hi tcomanalyst, when i say Bixed I mean punched. You should get ring no answer when you call the 5th and 7th line because they seems to be not connected to your system (because you told me that your call command failed for these 2). If you call the 1st and you get answered (I don't know if you get a message), then you call the 5th and don't get aswered, and if the trunks are programmed the same way in the same route. Then you have proven that the 5th and 7th line cannot be called and cannot call out.

Yes there is a possibility this is causing x-talk because you have 2 lines out of service. Maybe some lines are split, meaning the connections were crossed in the wiring from the Central Office to your site. If you did not have x-talk before the analogue lines. And you do since, chances are really good that a line is crossed with an other. It probably doesn't happen often because it is on you backup route and it is used only when all the digital lines are full.

At this point it is safe to call the service provider (or anyone who can test the lines) to have the lines checked on-site, because you can't do anything more remotely.

I really beleive you did all you could do remotely before having someone check at the site.

let me know what was wrong

Cawho
PBX.Tech

 

[coniglio]

I should've realized what BIXED meant. I actually got ring no answer on ALL the numbers.
-








If you weren't sorry you answered this post before i guarantee you will be now! i should've known what BIXED meant. I have a bix tool! and i punched down all my jacks when i went there to set up the site. anyway, today, I got a phone number from one of the two TNs that I couldn't get yesterday. So now I only have ONE TN that i can't get the # for. Don't know if I had x-talk before analog lines cause it's a brand-new office. As far as your comment about them being backup lines, well, that brings up an entirely different matter. I may have bitten off more than I can chew here, but Verizon does NOT charge for local calls in that area. So I have routed their local NPA over the Verizon POTS lines, NOT their AT&T T1. Should I NOT have done this? sometimes in trying to make things better I end up making them worse! and I will call Verizon about this one line I can't identify. thank you VERY MUCH!!!













--

 

[Cawho]

Ring no answer on all the numbers, it is not a problem because it just means that incoming calls to that route aren't going anywhere. it's ok, i just wanted to know.

I understand you connected the lines to the Trunk card. Be carefull, when connecting Trunks to the trunk card (NT8D14). Was your strip white like on the Digital line cards? If it was maybe you connected the lines without leaving a space in between? (it's a long shot, i am hoping you did not do this and you know how to connect trunks, I made that mistake before)

How come 1 of the 2 is working today?

TRAC your route before Trying LD 36. To make sure the trunk your trying is IDLE.

And yes, it is EXCELENT to route a specific NPA to that route, that's what the PBX is made for, you optimized it. When all the analogue lines will be clear of "the problems you experimenting now" it will work like a charm.

This is a brand new Opt-11C, there might be a patch for crosstalk at Nortel. I hear alot about cross-talk these days. But I am not aware of what is all about exactly. I heard it thru the grape vine, like they say!
I work on 3 opt81C rls:23.55 so I am not current about the bugs on RLS:25.

I hope you resolve your problem, you will be happy, and you learned alot from it, till now.

I don't regret, when I have the time, I like to help those who want to learn this stuff.

Cawho
PBX.Tech

 

[coniglio]

I didn't punch down the trunk lines. My tech did. And I can't get him to go back out there to save my life. And I am four hours away so it's not practical for me to go. i don't know why i was able to get one of the numbers today that i couldn't get yesterday. So now i am only unable to identify one of the eight numbers. Just getting a dot. But all eight TNs stat IDLE in LD 80. And when I compare the 7 of eight numbers I was able to get in LD 36 they are pretty much in the same sequence as the list of numbers Verizon orginally faxed me with two exceptions. Five of the numbers are in the same order in the PBX as they are on my order sheet, but then my PBX skips the next sequential number on my order, uses the number after that, then skips another number, then uses the one after that. I know they don't have to be in order, but it's odd that my tech would randomly skip those two numbers, don't you think? anyway, i am begging my vendor to send the tech back out and until then there's not much i can do. thanks for your time!

 

[coniglio]

here's another question but this is for my Dallas office.

what does it mean when the below happens?

>ld 36
TRK000
.call 2 0 0 0
DN?
.1917359247
DN?
.3


I can't seem to get my whole phone number in before i get DN? again. I have 11 TNs in Rout 0. The first six TNs all have the same phone number (they're in a hunt group. They're also POTS lines). The 7th number is different, by the way. how is that possible? and the eighth TN is the one I just printed. Any ideas? you are a big help!

 

[coniglio]

what does RVSD mean? some of the copper TNs in my DALLAS switch are giving me TRK154 messages which says "tip & ring reversal or some other wiring problem threshold has been met. Action: check wiring". they then stat as IDLE (RVSD). two seconds ago they just statted IDLE! am i doing something wrong? and how do i remedy this? thank you!