Boulevard99
Technical User
Hi All!
I am having two issues that came up when I took an extension number from my CM > Created an ASM Profile for it in User Management > Then went back to the CM and changed the ext from a 9641 type to a 9641-SIP.
Issue #1: No Caller ID's are appearing on any Inbound calls on the phone display. It just appears as "Unknown".
Issue #2: For Some reason, When I dial outbound, the numbers dialed stay listed at the very top left corner of the screen and do not/cannot be removed without a reboot of the phone.
I did a list trace of the inbound call with an internal ext, and from an outside line. The Caller ID Appears when the call is passing thru the CM, but when it hits the SM: Right after the 1st SIP Invite is shown, the Caller ID shows up as some 26-27 digit hexadecimal number. Which then translates to "Unknown" on the phone display.
Any Ideas on what I can look at to try and correct this?
Thanks!
I am having two issues that came up when I took an extension number from my CM > Created an ASM Profile for it in User Management > Then went back to the CM and changed the ext from a 9641 type to a 9641-SIP.
Issue #1: No Caller ID's are appearing on any Inbound calls on the phone display. It just appears as "Unknown".
Issue #2: For Some reason, When I dial outbound, the numbers dialed stay listed at the very top left corner of the screen and do not/cannot be removed without a reboot of the phone.
I did a list trace of the inbound call with an internal ext, and from an outside line. The Caller ID Appears when the call is passing thru the CM, but when it hits the SM: Right after the 1st SIP Invite is shown, the Caller ID shows up as some 26-27 digit hexadecimal number. Which then translates to "Unknown" on the phone display.
Any Ideas on what I can look at to try and correct this?
Thanks!