Controlling Timeout Loop in VM Pro

[ianbachus]

Hello,

I was wondering if anyone had a solution to controlling the number of times a timeout loop will loop back to the main menu in Voicemail Pro. We have setup many menus that just loop back to eachother when the "timeout" trigger is hit. It works fine but what if someone calls and leaves the phone off the hook. It will tie up the line forever. I know I could create a copy of the menu and send the first timeout there so that it only loops once but that will get very messy because we have many menus. Is there any way to control the number of times it will loop back? Anyone have any ideas?

Thanks!

 

[ianbachus]

Also, we are using VM Pro 4.0...

 

[aarenot]

voicemail jail

I try to never create a call flow which allows voicemail jail, which is what I call this. In my opinion, call flows should never allow a call to avoid eventually ringing to either a live phone until answered, going to a voicemail box, or to a "thank you for calling goodbye" eventually.

time out loop backs are not a good option, press 9 to repeat is much better, or * to return to the main menu. Time outs should always lead eventually to something which disconnects the caller from the VM system, before or after leaving a message.

time outs can be sent to another module which says, " we are having difficulty determining your input. Please press 1 to be routed to a live person, or stay on the line to leave a message." 1=go to gen VM box after ringing is heard by the caller, time out= go to gen VM box

 

[intrigrant]

I did make a menu once were the caller who did not choose a option will go back two times to the menu and the third time the caller will be transferred to a operator.
I made it just for fun, only to see if it is possible.

I think i have the module somewhere around, if i find it i will make it available for download somehow.

 

[janni78]

The messy way to do this would be to let it timeout to an identical meny 3 times before it times out to something else.

The nice way would be to have a caller specific variable that counts how many times it has timed out.

 

[intrigrant]

I made it the nice way.....

 

[mattKnight]

>The nice way would be to have a caller specific variable that counts how many times it has timed out.

How do you do a caller specific variable?

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[intrigrant]

You can find the module here :

http://intrigrant.atspace.com/

or copy the following ( in bold ) and save it as a .mod file wich can be imported into VM Pro:


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[ianbachus]

Thank you so much for your posts! We ended up solving this in a differnt mannor. We just added a silent wav file after the first message and then repeated our original message right after it in the "Entry Prompts" tab. So we have a total of 3 wav files playing for each menu (message,silence,message). This works because the caller can press a button at any time. The "timeout" just disconnects the call. It works great and it looks very clean! You could repeat the menu as many times as you want with this solution and then always have the "timeout" disconnect WITHOUT copying your menu and having the timeout go to the "copied" menu. I hope this will help the next guy looking for answer to this problem.

Thanks again!