Controlling scan quality on HP 3390 network fax

[jorabi]

I'm posting this after wasting 3+ hours on the line with HP support. I couldn't get 'Charlie and Sam' to understand the problem, illustrated by their off-the wall things to try (including shipping the printer back for service).

This is an all-in-one laser p/s/c/f with network faxing. The users need to be able to use the HP fax application to print-to-fax from a Windows application and put additional outgoing sheets in the feeder tray. Like, a cover page in MS Word and then paper documents in the machine feeder. The software supports this and it works.

The problem is that when a user uses this feature, the 3390 actually does a 'scan' of the additional pages and sends them back to the user pc for combining with the pages from Word, then sends everything back to the fax machine and dials out. That's understandable since it's the pc software that makes all of it happen. But there is no way (that I or HP support can find) to control the scan quality in this situation.

If the users fax from the front panel or from any application without using the 'combine with tray pages', the fax uses regular B&W settings and is fast and clear. On the other hand, using the 'combine with tray pages' is using some high dpi, color settings and not only is doggedly slow to send, but b&w drawings cannot be read well on the received side because it was scanned with color or grayscale and comes out blurry.

So the problem is that we can't find a way to set the scan-to-fax quality settings in the software (or hardware). The only scan settings we can find are for normal scanning and they do not affect the 'combine with tray pages' faxing feature.

Any ideas?

 

[hpwizzard]

I am sorry to hear you had a bad experience with some of my "collegues"...
When faxing using the HP LaserJet Send Fax software there should be a dialog box showing resolution options : Standard, fine and Superfine is that correct ?
These options should display both when sending to a single fax recipient or multiple. It should also display if you select to use a cover page. If you don't have these options please report back and I will dig more into it

 

[jorabi]

Yes, those three options are in the dialog. We tried changing from Fine to Standard and it did not affect the scanning of the pages in the tray. It only works if we do not have a combined fax.

 

[thbernard]

I got the same problem, try to create a default profile fax for scanning, didn't work. I also tried to change all existing scan profile without success.

May be there are some keys to change in the registry base ?

Thank you to anyone who can help.

 

[jorabi]

After another marathon call with HP, they acknowledged a PC software problem and said they will correct it in a new version. How to know when/if/where it will be available? I have no idea.

Is anyone from HP here who can shed some light on this?