Controller appears to be freezing.

[loopretnav]

Installed a 3300ICP about 3 weeks ago.
Controller was running 7.0.9.5ur1 and the telephone
would just stop responding- 2 squares flashing on the
right of the screen.Upgraded to 7.1 but this is still
happening.Also when the telephones stop responding I am
unable to browse ESM.

Has anyone seen this problem before?

 

[loopretnav]

Forgot to mention at times the telephones starts to
respond or you have to reboot.

 

[paterson]

I am currently working with Mitel tech support for the same if not similar problem. Mine is an MXe with Raid. There is no resolution yet.


**************************************
My Biggest problem is that I almost always believe what I tell myself.

 

[kwbMitel]

It sounds like the system is rebooting.

The 2 squares indicate a loss of communication to the controller and the set is looking for a resilient controller.

Have you checked your maintenance logs for the time the system failed?

The secret to success is knowing who to blame for your failures.

 

[TheMitelGuy]

What "HeartBeat" messages do you get in the logs for that particular IP set?

 

[TETech]

You dont have Opsman or another controller IP in your DCHP scope ? Sounds like the set thinks its resilient.

 

[mabbab]

can you help? icp 3300 7.1
I have a similar problem with random handsets losing comms.
reboot phone a couple of times then its ok. here is a sample of messages i get in maint logs:

Maintenance 3860 Info 2007/Apr/02 12:55:48 Device Detection "An IP device, with DN 554, registered at CDP L2 MAC address Not Supported, CDP L2 Port Not Supported, CDP L2 IP Address: " Device Detection MaintenanceLog;0
Software 3859 Warning 2007/Apr/02 12:53:11 Heartbeat Server "ICP has lost contact with (192.168.254.45 (08-00-0F-27-41-E8)), motfcc cluster pool free: 2951 and low water mark: 2896" Heartbeat Server HeartbeatRecvTimeoutHandler.cpp;260
Software 3858 Warning 2007/Apr/02 12:50:40 Heartbeat Server "ICP has lost contact with (192.168.254.93 (08-00-0F-27-3D-C3)), motfcc cluster pool free: 2950 and low water mark: 2896" Heartbeat Server HeartbeatRecvTimeoutHandler.cpp;260
Software 3857 Warning 2007/Apr/02 12:50:22 Heartbeat Server "ICP has lost contact with (192.168.254.82 (08-00-0F-27-3D-BC)), motfcc cluster pool free: 2950 and low water mark: 2896" Heartbeat Server HeartbeatRecvTimeoutHandler.cpp;260
Maintenance 3856 Info 2007/Apr/02 12:47:17 Device Detection "An IP device, with DN 595, registered at CDP L2 MAC address Not Supported, CDP L2 Port Not Supported, CDP L2 IP Address: " Device Detection MaintenanceLog;0
Maintenance 3855 Info 2007/Apr/02 12:46:33 Device Detection "An IP device, with DN 536, registered at CDP L2 MAC address Not Supported, CDP L2 Port Not Supported, CDP L2 IP Address: " Device Detection MaintenanceLog;0

thanks

 

[slapin]

What is the distance of the ethernet cable? You should remember that physical limit is 300ft.

 

[loopretnav]

Took this controller out of the field and placed in workshop.Today phones went down and I connected my laptop to maint. port.I got the following message on my screen:

interrupt: panic: netJobAdd: ring buffer overflow!

2 hours has passed and phones are still out.

 

[slapin]

Any info from the network switch? Ethernet errors, traffic stats?