Continuous problems but with more information. 1

[arson00]

I have installed backup exec several times on two windows 2000 servers, Backup exec will work for about a month, then just stop communicating with the internal stand alone dlt drive. I then have to uninstall the software and reboot the server to install it again, I set up the the software again, backup exec will work just fine then it will stop communicating with the drive after about 1 month to 2 months. This all happens without making any changes to the drive or the software, I dont reboot the server unless this happens....Does this happen to anyone else or know what the problem is? Does veritas have a problem with windows service pack 3?

In the event viewer the error is referring to the driver of the tapedrive, bnchtape. the error is- the driver detected a controller error on \device\Tape0.

Iam using veritas's drivers, the tape drive is installed and working properley in the device manager.

I have even tried slowing the speed of the controller to see if that would fix the problem, it doesnt.

Bottom line is that if i restart the server everything will be fine, but I shouldnt have to do that every other month or so. I'am starting to believe that these dell powervault dlt 110t's are the problem.

Here is the last log of the last backup before the crash..

Job server: ALSTYLEFS
Job name: AlstyleFS Daily Backup
Job started: Friday, February 14, 2003 at 10:00:04 PM
Job type: Backup
Log file: BEX50.txt
======================================================================
Virus Scan was requested but is either not supported or not installed properly on the server.

Drive and media information from media mount:
Changer Name:
Drive Name: DELL 1
Media Slot: 0
Media Cartridge Label: DLT000004
Targeted Media Set Name: Alstylefs Backup

======================================================================
Job Operation - Backup
Media operation - overwrite.
Hardware compression enabled.
======================================================================

Media Name: "Media created 3/30/2002 10:35:17 AM"
Backup of "C: Dell Server"
Backup set #1 on storage media #1
Backup set description: "AlstyleFS Daily Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 2/14/2003 at 10:00:32 PM.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "index.dat" in use - Backed up.
File "MMC9BFB.tmp" in use - Backed up.
File "~DFE48A.tmp" in use - Backed up.
File "~DFE492.tmp" in use - Backed up.
File "index.dat" in use - Backed up.
The item \Documents and Settings\backupexec\Local Settings\Temp\JET8.tmp in use - skipped.
The item \Documents and Settings\backupexec\Local Settings\Temp\JETA07D.tmp in use - skipped.
The item \Documents and Settings\backupexec\Local Settings\Temp\JETD84C.tmp in use - skipped.
Access denied to directory \RECYCLER\S-1-5-21-682003330-2000478354-2146545767-500\Dc51.
^ ^ ^ ^ ^
File "scepol.log" in use - Backed up.
The item \WINNT\System32\CPL.CFG in use - skipped.
File "Perflib_Perfdata_780.dat" in use - Backed up.
The item \WINNT\System32\dhcp\dhcp.mdb in use - skipped.
File "DhcpSrvLog.Fri" in use - Backed up.
The item \WINNT\System32\dhcp\j50.log in use - skipped.
The item \WINNT\System32\dhcp\tmp.edb in use - skipped.
File "dns.log" in use - Backed up.
File "ex030215.log" in use - Backed up.
The item \WINNT\Temp\LB49.tmp in use - skipped.
The item \WINNT\Temp\LB4E.tmp in use - skipped.
File "LB91E5.tmp" in use - Backed up.
File "LB9BFA.tmp" in use - Backed up.

Backup completed on 2/14/2003 at 10:16:15 PM.
Backed up 25203 files in 888 directories.
14 files were in use
9 items were skipped.
Processed 2,678,130,310 bytes in 15 minutes and 43 seconds.
Throughput rate: 162.5 MB/min
----------------------------------------------------------------------

Media Name: "Media created 3/30/2002 10:35:17 AM"
Backup of "D: VOL1"
Backup set #2 on storage media #1
Backup set description: "AlstyleFS Daily Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 2/14/2003 at 10:16:17 PM.
The item \Program Files\Exchsrvr\MDBDATA\E00.log in use - skipped.
The item \Program Files\Exchsrvr\MDBDATA\E00tmp.log in use - skipped.
The item \Program Files\Exchsrvr\MDBDATA\priv1.edb in use - skipped.
The item \Program Files\Exchsrvr\MDBDATA\priv1.stm in use - skipped.
The item \Program Files\Exchsrvr\MDBDATA\pub1.edb in use - skipped.
The item \Program Files\Exchsrvr\MDBDATA\pub1.stm in use - skipped.
The item \Program Files\Exchsrvr\MDBDATA\tmp.edb in use - skipped.
File "AP0.LOG" in use - Backed up.
File "BF0.LOG" in use - Backed up.
File "DB000003.DAT" in use - Backed up.
File "DB000005.DAT" in use - Backed up.
File "DB000008.DAT" in use - Backed up.
File "DB000009.DAT" in use - Backed up.
File "DB00000A.DAT" in use - Backed up.
File "DB00000B.DAT" in use - Backed up.
File "DB00000C.DAT" in use - Backed up.
File "DB00000D.DAT" in use - Backed up.
File "DB00000E.DAT" in use - Backed up.
File "DB00000F.DAT" in use - Backed up.
File "DB000010.DAT" in use - Backed up.
File "DB000011.DAT" in use - Backed up.
File "DB000012.DAT" in use - Backed up.
File "DB000013.DAT" in use - Backed up.
File "DB000014.DAT" in use - Backed up.
File "DB000015.DAT" in use - Backed up.
File "DB000016.DAT" in use - Backed up.
File "DB000017.DAT" in use - Backed up.
File "DB000018.DAT" in use - Backed up.
File "DB000019.DAT" in use - Backed up.
File "DB00001A.DAT" in use - Backed up.
File "DB00001B.DAT" in use - Backed up.
File "DB00001C.DAT" in use - Backed up.
File "DB00001D.DAT" in use - Backed up.
File "DB00001E.DAT" in use - Backed up.
File "DB00001F.DAT" in use - Backed up.
File "DB000021.DAT" in use - Backed up.
File "DB000022.DAT" in use - Backed up.
File "DB000027.DAT" in use - Backed up.
File "DBREFS" in use - Backed up.
File "EV0.LOG" in use - Backed up.
File "adamm.log" in use - Backed up.
File "pvl.ldb" in use - Backed up.
File "pvl.mdb" in use - Backed up.

Backup completed on 2/14/2003 at 11:48:04 PM.
Backed up 40067 files in 1519 directories.
36 files were in use
7 items were skipped.
Processed 18,895,018,525 bytes in 1 hour, 31 minutes, and 47 seconds.
Throughput rate: 196.3 MB/min
----------------------------------------------------------------------

Media Name: "Media created 3/30/2002 10:35:17 AM"
Backup of "\\ALSTYLEFS\System?State "
Backup set #3 on storage media #1
Backup set description: "AlstyleFS Daily Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 2/14/2003 at 11:48:05 PM.

Backup completed on 2/14/2003 at 11:49:37 PM.
Backed up 1992 files in 121 directories.
Processed 313,930,990 bytes in 1 minute and 32 seconds.
Throughput rate: 195.3 MB/min
----------------------------------------------------------------------

======================================================================
Job Operation - Verify
======================================================================

Verify of "C: Dell Server"
Backup set #1 on storage media #1
Backup set description: "AlstyleFS Daily Backup"
Verify started on 2/14/2003 at 11:51:16 PM.

Storage device "DELL 1" reported an error on a request to read data from media.

Error reported:
The request could not be performed because of an I/O device error.

^ ^ ^ ^ ^



Verify completed on 2/14/2003 at 11:52:20 PM.
Verified 4105 files in 131 directories.
0 files were different.
Processed 189,856,948 bytes in 1 minute and 4 seconds.
Throughput rate: 169.7 MB/min
----------------------------------------------------------------------

======================================================================
Job ended: Monday, February 17, 2003 at 12:25:21 PM
Job completion status: Failed
======================================================================

 

[nyneave]

Here's a fix from from the Veritas site. I make no promises...

http://seer.support.veritas.com/docs/191087.htm

Good Luck,
bk

 

[blindsteve]

you stated that you only reboot the server if this happens... i have a feeling that rebooting would solve the problem - no need to uninstall and reinstall. note the message says
"the driver detected a controller error on \device\Tape0"

Nothing about the software... actually, the software is doing what it's supposed to: report the error that the driver detected.

Here's another article from veritas' site which addresses all manner of hardware/scsi problems:

http://seer.support.veritas.com/docs/237047.htm

If this doesn't solve it, there are a ton of related docs at the bottom of the article.

Good luck!

hope this helps.

 

[dciarrochi]

arson- Did you ever get this i/o error problem resolved? I have the exact same problem. I made the registry change indicated by Veritas but backups still fail on verify. It happens on the final drive. Suggestions?