Continuing Winmail.dat problems

[dforney]

Good Morning,

I occasionally receive the complaint from a person on a mailing list for our company that they have received an e-mail full of garbage. Upon review when they send the e-mail to me I see Good Ol' Winmail.dat.

Naturally, I tell the Assistant that sent the e-mail to send e-mail to that person on the list individually and in plain text IF she has time to do it. At the same time, I exhaustively explain to the recipient what the problem is and that it may continue because we are not going to change just for them.

NOW - The Problem -

I started this process and found out the recipient IS using Oulook as a client and they still receive the garbage from us.

We are W2K SBS, w/exchange 2k,SMTP proxied by Watchguard. The workstation is WinXP OffXP, all updated and serviced packed as of Wednesday.

The only change we have made since the last time this person received good mail from us was the beefing up of the Watchguard SMTP proxy.


Thanks in advance

David

 

[ghanz1]

Hi,

Not sure if this applies to your situation, but I also had problems with Winmail.dat at my former job. Then it was caused by clients who sent all their mail using Outlook RTF-format (so not the RTF-standard, but a MS-implementation). I just changed it to plain text (or html) and the problem was solved. Hope this helps...

cheers,
hanz.

 

[dforney]

Yes, we did that - actually HTML by default for all addresses, not RTF. Plain text is working fine but not a prefered method. We deal with it just fine - but the stumper is that the receiver is using Outlook in the first place.

 

[ghanz1]

Which version of Outlook is he running then?

 

[dforney]

2K2

 

[ghanz1]

Are you sure that they also receive the winmail.dat file or do they in fact see loads of garbage? Cause normally Outlook is the only mailclient that can handle winmail.dat files.

Sorry if I'm wild-guessing now ;-)

cheers,
hanz.

 

[xmsre]

Determine by individual user settings should stop the problem.

http://support.microsoft.com/default.aspx?scid=kb;en-us;257800