ContactStore Trial - can't get audio playback

[WCeightoh]

Hey guys,

Recently installed ContactStore for a customer on their VMPro server as a trial to see if they can use some of the features. I can get audio playback/downloading working just fine on the server itself, but from anywhere else it does not work. I can access the website fine and the playback controls show up, but nothing happens when I try to play the call. I've tried it from 4 different machines now - none work - only the server.

The only thing "improper" is that we didn't partition the HDD. That may be the next step, but I wouldn't think that would cause issues with playback. Has anyone experienced this? I've restarted the server, Windows Defender/Firewall are both disabled.

IP500v2 R9.0.4, CS 7.8.16

Thanks!

 

[WCeightoh]

Just a quick addition - I actually got playback working from another server we have on-site. What we're trying to do for the customer now is get this working either over the internet (open port 8888) or over VPN. We can get to the interface fine using both these methods, but the playback option doesn't work. Shows up, but nothing happens.