ContactStore Outgoing

[TelecomsTim]

We have an issue where Contactstore is not displaying outbound calls where CLI is withheld on one of our customer sites.

I can locate the wav and the XML files in the file structure but there is no sign of these in ContactStore so I am unable to call them back.

We are running 7.8.1.16 Contactstore and the IP Office is running 8.1(65) software.

anyone seen this before?

 

[hairlessupportmonkey]

If the CLI is withheld how can you call them back anyway?

ACSS - SME
General Geek

 

[TelecomsTim]

What?

 

[TelecomsTim]

Sorry I mean't listen to the calls

 

[hairlessupportmonkey]

> I can locate the wav and the XML files in the file structure but there is no sign of these in ContactStore so I am unable to call them back.

OK did I misinterpret something?

ACSS - SME
General Geek

 

[TelecomsTim]

No, I was trying to multi-task and wrote the wrong thing.

I was trying to say that I can locate files through windows file browser but Contact Store is not displaying them so I can't play them.

 

[AACon]

You cannot play back the files through windows. You have to use contact store to play them back. But I haven't seen it not return results. How are you searching for it in CS? Just pick a start and end date and view all records, they should show up, unless of course (god forbid) there is a bug.

-Austin
ACE: Implement IP Office

 

[TelecomsTim]

I am aware that you can't play them back through Windows. I was only saying I can find them through Windows but they are no appearing on Contact Store.

I am also aware of how to use the search function on CS so this is not the problem.

 

[AACon]

I'm sure you are aware, I was simple asking if you had done that. We are not in your head, so we have to ask questions to provide help.

-Austin
ACE: Implement IP Office