ContactStore Corruption

[cormierjimmy]

Hi,

After an upgrade and install file replace patch, CS stop to take files from VRL folder,
I've reboot service and now, Service take 500MB ram and are unable to start.

I've reinstalled and it's working with a new database
If I winback file restore, It succesfully restore but problem reappear.

Any idea how I can extract the calls database to import this one into the new database ? Nothing to take care of into logs files

Thank you for your help

Jimmy Cormier
Quebec City, Canada
Sorry, I’m french !
20xBCM/SRG,CS1000,7xIP Office,4xVmpro,
3x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[jsuazo]

I am having the same core issue. Restoring/Merging a recovered database into a new database after a system failure.

If anyone has a method for doing this the information would be greatly appreciated.

I did read the post from Ben Molloy about playing the recovered wav files outside of the browser (

http://www.benmolloy.com/?p=26).

However, being able to merge these files back into a good database would be much better!

 

[cormierjimmy]

Hi,

Check for IP Office Technical Tip 175

Create a text file named “redo.txt” e.g. in Notepad and enter the 15 digit Index Number (e.g. 890001000000001) of a call to be reprocessed. The location of these files are defined by the “Directory Path for Recordings” system setting in Contact Store.

Repeat for other calls, each call must be on a new line.

I use Excel to increment records numbers and copy intu redo.txt

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,

 

[jsuazo]

@cormierjimmy

That worked!

I did do a few things differently for generating the redo.txt file, however.

I used "dir /b /s /a-d | findstr /vi ".xml$" >> list.txt" from the command line to recursively list all the wav files in my recovered call storage directory and output that list to a txt file.

I then imported the data into excel and used \ as a delimiter.

That let me copy the column of 89000whatever.wav names to redo.txt and then do a find & replace on .wav to just leave me with the numbers.

I had to copy the recovered directory structure to the new storage directory. Luckily I didn't have any overlapping file names since the fixed system had been running for a few weeks while the old hdd was out for recovery.

A few minutes after dropping in the redo.txt all was well. I was able to search and play the recovered calls.