They inform the caller about recording via an IVR message before connecting them, and the staff know they are being recorded but they wanted to reduce the amount of staff being recorded without them noticing.
Thanks for your quick reply, appreciated as always
Indeed you need to change that setting.
You also can turn of the notification "Your call is being recorded" from VMPro although legal stuff must be takes care off!!!!
>No, you are legally obliged to tell both parties anyway (in most countries)
In the UK - you do not have to tell them at the start of the call. I believe that including teh disclaimer on a website or terms and conditions etc is enough (although IANAL)
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
We arte uk based and researched this all you need is IT REFERENCED ON YOUR t&c`S ON YOURE WEB SITE , turn off in prefrences in vm pro thats the real annoying one.
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