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Contact Store problem

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MetraRider

MetraRider

IS-IT--Management
Mar 7, 2001
69
US
A couple of weeks ago we installed the ContactStore app. It was working fine until we upgrade IPO to 4.2 from 4.1. Now contact store records the parties as the same number as the huntgroup. This makes it impossible to determine who picked up the call.

Any ideas?
 
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We have a customer having the same issue. we are getting a case open with Avaya. i will update when i know whats wrong.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
 
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I also have a case open with Avaya for this issue.
 
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