Contact Store DVD disc number 4 lost

[Avayell]

Hi all,

A customer who is using Contact Store, for some reason took out the current DVD disc #4 and lost it. Now he is trying with a new blanc disc, but as expected the CS asks for disc number 4. Is there a solution to that?

Thank you.

 

[intrigrant]

You are probably referring to ContactStore for CM? The CS for IPO is a single file of approx 65 Mb.
If so then the customer have a Sold To number, with that number you can download the software from PLDS.


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[Avayell]

No i am talking about Contact Store with IPO and VoiceMail Pro. The customer uses DVDs for archiving the recorded calls.

 

[intrigrant]

Ah, I assumed you were intstalling the software..
If you get this message it means CS was not yet ready with a archive task to that DVD and it will only continue if you enter the partial recorded disk ( nbr 4 in your case ).
I have never seen it but you must stop the current archiving task one way or another.

A simple mind delivers great solutions