Contact Store deleting calls when Call Listen feature is used 2

[pbxman]

Hi Everyone -

Weird problem here, but we can reproduce it so we hope its just a setting somewhere.

Scenario:
Call center supervisor dials the call listen short code ( *999*N# ) to listen to his employee's outbound call. They are a member of a hunt group but are making an outbound call (doesn't seem to matter whether its a hunt group call or external call, etc). Anyway, as SOON as the supervisor listens to the call, Contact store forgets about the original call and ONLY records the call that the supervisor hears.

His employee was on a call for 5 min before he Call Listened and the entire 5 min recording is gone and Contact Store only recorded the final 37seconds that the supervisor listened for.
This cant be how it's supposed to work.

Help!
Thanks

pbxman
Systems Administrator

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[pbxman]

Nevermind. I figured out how to play back the .wav files while we try to do some backend postgres work per this thread:

http://www.tek-tips.com/viewthread.cfm?qid=1233815

The answer is to download Super Audio Converter from erightsoft.com and simply drop the wav file into the interface, hit stream, and it plays. I was also able to re-encode the file as an .mp4 so it plays on our users' Windows Media player default installations on Win 7. No fancy audio players required. We will use that as a workaround until we can figure out how to fix this permanently in the db (if possible).

The previous thread is from 2006 - it's really a travesty this hasn't been addressed nearly a DECADE later.




pbxman
Systems Administrator

Please let Tek-Tips members know their posts were helpful.

 

[holdmusic34]

Star for posting resolution.

Good luck getting a grip request through about this now that Xima is available and they are DevConnect Partners.

Your choice of beans, chicken, be-be-beef, or pork