Hi Everyone -
Weird problem here, but we can reproduce it so we hope its just a setting somewhere.
Scenario:
Call center supervisor dials the call listen short code ( *999*N# ) to listen to his employee's outbound call. They are a member of a hunt group but are making an outbound call (doesn't seem to matter whether its a hunt group call or external call, etc). Anyway, as SOON as the supervisor listens to the call, Contact store forgets about the original call and ONLY records the call that the supervisor hears.
His employee was on a call for 5 min before he Call Listened and the entire 5 min recording is gone and Contact Store only recorded the final 37seconds that the supervisor listened for.
This cant be how it's supposed to work.
Help!
Thanks
pbxman
Systems Administrator
Please let Tek-Tips members know their posts were helpful.
Weird problem here, but we can reproduce it so we hope its just a setting somewhere.
Scenario:
Call center supervisor dials the call listen short code ( *999*N# ) to listen to his employee's outbound call. They are a member of a hunt group but are making an outbound call (doesn't seem to matter whether its a hunt group call or external call, etc). Anyway, as SOON as the supervisor listens to the call, Contact store forgets about the original call and ONLY records the call that the supervisor hears.
His employee was on a call for 5 min before he Call Listened and the entire 5 min recording is gone and Contact Store only recorded the final 37seconds that the supervisor listened for.
This cant be how it's supposed to work.
Help!
Thanks
pbxman
Systems Administrator
Please let Tek-Tips members know their posts were helpful.