Contact Recorder SE call storage path 1

[tyberius]

We are have a rough time getting Contact Recorder to work on Server Edition. 9.1.10
This is a single server installation with VM and Contact Recorder on the same Virtual Server.
Within the recorder web interface I have the Handover Folder set to /opt/vmpro/VRL this is set in VM Pro as well and tests good.
The Call storage path is set to /additional-hdd/media/Recording this is set to the same in the Web Manager interface Platform - System Additional HD Settings.
I think this the root of the problem as i have tried many iterations of this path and it still does not work
The customer added an addition drive the the Virtual machine and set me a print screen. That shows a drive that has been mounted names /dev/sdb1
500Gig
Mount point /media/Recording
to test i will stop and start the recording service then make a test call using Communicator and leave a message, i have the calling extension to record incoming and outgoing.
Then check the call recording web interface. and nothing.
Still have the 90 warning message on the screen

 

[gknight1]

don't think leaving a message will record the call, as it sees it going to voicemail and recording there.

what are your warning messages?

a lot of problems occur with security and the folders being accessible by that computers user name.

 

[tyberius]

I think I misspoke.. when testing I use Communicator to call my deskphone and stay of the call for 30 seconds stating test. and I wish this would work.
I have no alarms of any regard within Contact recorded.
the only message I see is.

ContactStore will run for 90 days from the date you make your first recording. Thereafter you will have to acquire and install a license on your IP Office system. Until you do so, you will be able to review recordings already made but any new recordings made will be deleted rather than processed.

 

[sizbut]

Go into the Platform View settings. Under Settings | System look at Mount Path Name. The Call Storage Path will be Mount Path Name plus /partition1, eg. from what you said /media/Recording/partition1.

Stuck in a never ending cycle of file copying.

 

[tyberius]

Here is the full path in the System platform you mentioned sizbut
/additional-hdd/media/Recording/partition1/
Stop and restarted CS service. I have an error in the contact recorder Alarms tab
The Voice Recording Library path '/additional-hdd#1/partition1/media/Recording' is invalid or unreachable.
I still can't get the paths to jibe, but i think i'm getting closer.

 

[sizbut]

You've just said it was /additional-hdd/... and yet clearly you have /additional-hdd#1/... set somewhere. You also set the partition1 in a totally different place within the paths and have an extra / at the end of one path.

A. What is the Mount Path Name set in Platform View?

B. What is the Call Storage Path set in Contact Recorder?

As said already, B = A + /partition1

Stuck in a never ending cycle of file copying.

 

[tyberius]

Mount path name from System Platform A= /additional-hdd/media/Recording/partition1
Contact Recorder call storage path B= /additional-hdd/media/Recording

Stopped and started service..test. not working.
No alarms in Recorder.
Do i need to include the -hdd#1
The knowledge base is just adds to my confusion on the syntax of these paths.

 

[sizbut]

Really! you've just done A = B + /partition1. Either post scrrenshots, because frankly I don't trust anything you type to be accurate, or hand the job to a competent system maintainer.

Stuck in a never ending cycle of file copying.

 

[holdmusic34]

For the benfit of readers in the future:
From 10.1 onward Media Manager will be used in place of Contact Recorder.
The recording library path will be opt/vmpro/MM/VRL

Gunpoint 132 and Bush.Cover's code three