Contact Center 7.0 Redundancy

[Skaret]

Contact Center 7.0 with CCMS, CCMA, CCT, LM, SU, CCMM and CCAD for 100 voice agents, 10 e-mail agents, 10 outbound agents and 10 web agents. Connected to CS1000E, Rls. 6.0

Solutions is to be set up in a campus with redundancy - CS1000E and servers split into two locations A and B.

Question:
CC 7.0 supports hot standby (execpt for CCMM). What applications can be installed co-resident in this soultion? As far as I can read from the NTP the following applications can be installed co-resident/standalone:

Co-Resident Location A (active): CCMS, CCMA, CCT, LM
Stand alone Location A (active): CCMM

Co-Resident Location B (standby): CCMS, CCMA, CCT, LM
Stand alone Location B (standby): CCMM

What about Server Utility (SU) and CCAD?

Thanks!

 

[mte0910]

May be a case of personal taste, but I don't co-res anything (obvious exception to LM). Servers are the cheapest part of your configuration, so why not have each on its own box?

As for the Active/Standby. We used to have that configuration in CCMS, but it was such a hassel, and in the end I realized that with a good backup, and our hardware support from Dell, I could rebuild/restore a CCMS nearly as fas as a failover. Replication was just such a pain it was never worth it. Maybe Nortel has improved the replication process, but I doubt it.

 

[dj4020]

Another problem with a Co-resident install is what if you need to reboot because one the applications no longer respond. You have to bring down the whole call center to do so.

 

[mte0910]

Bingo dj.

We even gave the Stratus servers a try. While they are pricey, they are supposed to be bullet proof. I was very disapointed in the Stratus servers. They are slow and cumbersome, and no more reliable than my old Dell's. All in all, I say, don't co-res, and don't go with replication, just put all the apps on their own box, and make sure it is a good (Dell IMHO) server. We've got some HP's and IBM's that are rather unimpressive. And, make sure you are performing your backups. That is about as solid a foundation as you can build.

 

[tromas]

You have to co-res CCMA and CCMS if you want to add the Nortel toolbox, NCCT. This is the only way NCCT will work.
If you want screen pops then co-res is the solution.

 

[dj4020]

Just to clarify I have a Standalone CCT Server, CCMS, NCC, CCMA. I get screen pops CO-RES was an option provided for people who thinks it save them money.