YEAH - We just got a the new Contact Center 6 software for our CS1000. I hope this is the same forum. If I need to go to another forum, please redirect. Thanks,
Question: This is new for me. Can you please tell me where do I change it where the agent sees flashing instead of the beep when they get a DN call when they are on an ACD call. Is it in the PBX on the individual station? or is it a global change in the PBX or is it in the CC 6 software. I am learning really fast. Thank You,
Question: This is new for me. Can you please tell me where do I change it where the agent sees flashing instead of the beep when they get a DN call when they are on an ACD call. Is it in the PBX on the individual station? or is it a global change in the PBX or is it in the CC 6 software. I am learning really fast. Thank You,