This is for NICE NIM 4.1 (release 47)
It seems like every other week we need to schedule after-hours maintenance windows for NICE to restart services (usually on one of our IC servers) and/or reboot loggers because an agent or group of agents stops recording. I don't think NICE goes more than two weeks without needing some sort of intervention from IT in order to keep it working correctly.
For those with NICE 4.1, is this normal? NICE support acts like it is, but none of the other voice related systems in our environment are this needy. And don't get me started about NICE Workforce Management, that thing needs daily service restarts and bi-weekly reboots or the memory leaks will bring it to a standstill for the web users. Again, NICE support says this is normal.
Thanks for listening.
It seems like every other week we need to schedule after-hours maintenance windows for NICE to restart services (usually on one of our IC servers) and/or reboot loggers because an agent or group of agents stops recording. I don't think NICE goes more than two weeks without needing some sort of intervention from IT in order to keep it working correctly.
For those with NICE 4.1, is this normal? NICE support acts like it is, but none of the other voice related systems in our environment are this needy. And don't get me started about NICE Workforce Management, that thing needs daily service restarts and bi-weekly reboots or the memory leaks will bring it to a standstill for the web users. Again, NICE support says this is normal.
Thanks for listening.