We are upgrading all of our sites to CM5.2 (later to CM6.x) and we have about 50% done - all on 9650s but the newest migrations will be on 9641Gs. Our implementation vendor designed a non-console environment and we are almost 100% IP. We use a 9650 with an expansion module and busy indicators for just key people. This works fine in offices with about 200-250 people. But, we will be migrating headquarters that has about 650-700 people...that phone setup is not a viable solution. I have heard of Avaya One-X - anyone using that without trouble? Or have any other suggestions?
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Console Suggestions
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We use One-X Attendant and it's pretty decent. We don't have any problems with the console software itself .. but our agencies like to skimp on hardware .. so occasional w have issues with the PC build or with the headset.
At sites where they build a good PC with no software update crap like LANDesk and if they have a good headset they are very good solutions.
A very wise and well respected man once told me "Shut Up!".
At sites where they build a good PC with no software update crap like LANDesk and if they have a good headset they are very good solutions.
A very wise and well respected man once told me "Shut Up!".
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