Console Permissions On over 100 staions. CM 6.x Avaya

[ddog6601]

Hi All

I was advised that console permission should only be given on an as needed basis. I looked in ASA and found that we have over 100 people with Console permission. Can anyone tell me a few of the most serious risk this may cause?

Thanks in advance!

 

[kyle555]

change/record announcements
set other people's stuff - like callfwd, dial extn you want to fwd, dial the number to fwd to

 

[ddog6601]

Thank You kyle555

So is there anything else that is more of a security or service effecting risk ?

 

[kyle555]

• Console Permissions
A user having a multiappearance telephone can use Console Permissions, to control the same
features that the attendant controls. You might assign this permission to front-desk personnel
in a hotel or a motel, or to a call center supervisor. With console permission, a user can:
- Activate Automatic Wakeup for another extension
- Activate and deactivate controlled restrictions for another extension, or group of extensions
- Activate and deactivate Do Not Disturb for another extension, or group of extensions
- Activate Call Forwarding for another extension
- Add and remove agent skills
- Record integrated announcements

https://downloads.avaya.com/css/P8/documents/100171721

p587

 

[dialtonebone]

It could potentially affect service if a feature of your phone system is the "change" required to take a service in/out - very business specific question.

I'd be working on taking it away