Console overflow DN

[sana1723]

I am trying to find a way to overflow from the attendent console to a DN so I cal to a busy console can be picked up by any available person in a group. It was suggested that I program in LD 15 an AODN as well as AQTT. I did that and tested it on my demo system, and it works, but when I set this up at the customer site it did not. Troubleshooting the problem, I discovered that this feature will not work, when a call is coming from an ISDN line, and that is exectly what we are using a PRI with the local carrier. Is there a way around it? Does anybody know a different way of rerouting the called queued at the console?
Thanks in advance.

 

[johnpoole]

might try changing the pri to vce, if you've got it built as vod that might be the problem. test that on a down time, it could interrup service if the office (provider) doesn't like the change.. i've changed it hot without a problem.. had a simular issue where some calls would travel across a tie trunk (pri) to a remote switch but others would not.. turned out the ld's and one local were vce, 4 other locals and some ties were vod.. not uncommon when you add routes as needed

john poole
bellsouth business
columbia,sc