Console issue

[drifter56]

Hi all,

Just started having an issue with the 3 consoles here in the hospital. The operators state that sometime late yesterday afternoon they lost the ability to use the page key while there is a call ringing on an ICI key. They claim that up till then, during a code situation they would ignore any incoming calls to use the page key to make the code page annoucement. Now they have to wait until the console is totally idle and then the page key will work. I have tested it and seems to work as they say on all three consoles. I took one console and diabled the card and reseated but did not help. Any thoughts would be appreciated. Below is one of the consoles and the ATT_DATA.
TN 024 0 00 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 024 0 00 01
ANUM 03
IADN
ALPD NO
SSU
ICDR ICDA
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 EES
KEY 03 SSC 0000
KEY 04 ADL 94100179
KEY 05 ADL 80
KEY 06 ADL 918003210288
KEY 07 PRK
KEY 08 PAG 713
KEY 09 PAG 710
KEY 10 DCW
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 15 NOV 2007

REQ: prt
TYPE: att
TYPE ATT_DATA
CUST

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 XTG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 8
CWUP YES
CWCL 513 2
CWTM 2 4
CWBZ NO NO
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000 NCO NDID NTIE NFEX NWAT
ICI 01 DL0
ICI 02 RLL
ICI 03
ICI 04
ICI 05
ICI 06 LD0
ICI 07 INT
ICI 08 LCT
ICI 09 IAT
RICI

thanks
Rick

 

[johnpoole]

did anyone change the cdb yesterday? that can be an ees issue but it does not usually just grow out of the woodwork..


john poole
bellsouth business
columbia,sc

 

[drifter56]

johnpoole,

thanks for the input, checked and both eest and eesd are no at this time. I went back to the original file I captured in Oct of 2007 when I stated and they were no at that time. Will keep plugging away for now.

Rick

 

[acewarlock]

Have you verifyed that you can page from a phone to see if it is the paging system that has the problem and not the consoles.

It seems very unlikley that it is a console problem. if it was only one console doing it I would say it was the console.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

If a call is ringing into a loop key, and the need to page presents itself - while the first loop key is flashing with the incoming call, press another loop key that is idle - this will force the ringing call back into the queue and free up the console, then press the PAGE key and speak the message.

Worth a try

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[drifter56]

acewarlock,
I did take the time to see if the paging system tested ok. It appears to be fine, can page from a set and also the consoles can page using the page key, as long the the console is totally idle. However I tend to agree that this may not actually be a console issue but possibly some type of software corruption.
ghtrout,
Yep, they can page that way and that will do until we can find an actual fix to the problem.

Thanks to all for the suggestions, will let you know if we find out what actually caused the issue.

Rick

 

[GHTROUT]

drifter, If my method worked, then nothing is broken. That is how it is designed to work.


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[drifter56]

ghtrout,

Thanks again for the input, however I must appologize as I was repling last night from home and provided in-correct information. If they press the loop key as you suggest all goes as you expect with the call, but they still can not use the page key unless they press release and no other call hits the console before they press the page key.

 

[GHTROUT]

OK, thanks. It might be worthwhile to look in an old Console user guide - if you can't find one, email me off-line

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[drifter56]

Just a quick note to thank everyone for the idea's. After trying all I finally just INI'd and that cleared up the console paging issue. According to the printout it had not been INI'd since 12/11/04, so was about time.

Rick