Console freeze

[captain99]

We are experiencing a number of lock-outs on the operator consoles on the Sx2OOO Lite. The symptons are

Console freezes
Card on which console resides also stops working as does the digital telephones.

the only way out to to have the card reset and start again.

ALL THE PARTS HAVE BEEN CHANGED AND THE SOFTWARE UPGRADED TO THE LATEST VERSION.

ANY ONE HAVE SIMILAR?

 

[mitelman]

Do you have headsets on any of the phones on the card? Headsets can introduce a static buildup on the card. Also you should only have 1 console per card (at least that's the way it used to be due to traffic).

 

[Lundah]

What other devices are on the same DNIC card? This can happen if you have too many display sets (4025, 4150) on the same card as the console.

 

[Matt85]

YES! Captain I have an SX-200 ICP CX version 2.2 and at random times I will be talking on the console and I can't hang up or transfer! Very frustrating. The digital sets do the same thing. I will be talking in the office and all of a sudden the stupid phone starts rebooting or sometimes it freezes and can't transfer too. I told me dealer he doesn't know so we replaced the digital line card and upgraded software and that didn't seem to help either. I have no idea what is going on. I was thinking maybe the CIM module is messed up.

 

[Matt85]

wait maybe its not the CIM module if u have a sx2000. but why would it do that if you have too many phones? We have 2 consoles 1 4150 5 4025's and a Data set 1103 that will randomly stop spitting out SDMR data if you don't occassionally unplug it.

 

[mitelman]

the sx200 and 2000 don't behavethe same with consoles in regard to traffic. I think it has something to do with system architecture and design. If you are having this issue on a 200 it is different than captain99's problem

 

[jsaxe]

This is a long shot, as it were, but is the console located relatively far from the switch? I seem to recall that there is a power issue with long runs to the console, and it needs to be specially wired to accommodate the loss. I am away from my documentation, so I cannot be more specific at this time.

jsaxe

"When the going gets weird, the weird turn pro."
Hunter S. Thompson (R.I.P. Doc)

 

[captain99]

some info

This is an SX2000
Console software 1.1.2.13

no headsets on phones - but operator consoles do have both options either headset or handset.

there are a mix of both 4DNs & 4025s as well as console(s) on same card

 

[TheMitelGuy]

Okay, a couple of things:

1st) MATT85 - how in the world do you get a console to function on a SX-200 ICP CX? There is no console supported, other then a 5220 sub-attendant... Is that what you call a console? If you have a MX controller with digital sets (which is what I think), I would like to get some more information to solve this problem for you.

2nd) CAPTIN99 - have you don any work with the card in that slot before? If your phones and consoles are losing sync with the switch, I would question the cabinet, if you have replaced the card. IS THERE ANY BENT PINS ON THE BACKPLAN? Also, did this just start?

 

[MitelInMyBlood]

On the SX2000 there is a known traffic limit for the attendant console because the console represents a very high traffic device.

I forget the exact specs, but in general:

Preferably no more than one attendant console per DNIC card

Make sure the console is programmed on one of the 1st 8 ports (1-8 not 9-16)

Do not fill the card more than 50% with other display sets.

 

[Matt85]

Maybe it is a MX i can't ever remember mitel has to go confuse everything I have the ORIGINAL SX-200 ICP with hospitality package with 1 perf bay through CIM. with 2 consoles and 5- 4025 1-4150 on a digital line card and the dataset which i want to throw away and use the console port but no one will tell me how to set it up not what form.

 

[TheMitelGuy]

What do you require the dataset for?

 

[Matt85]

call accounting software. it is connected to the serial on the computer

 

[TheMitelGuy]

Does your call accounting not accept an IP port? You can setup the ICP to broadcast that info to the network.

I use HyperTerminal to capture our SMDR. I would assume you could get an upgrade from the call accounting people to suck the data right off the MX without a dataset.

 

[Matt85]

i read somewhere that was possible. but how do you set that up? that would be AWESOME! but would we have to get a new software program?

 

[TheMitelGuy]

Most likely

 

[Matt85]

mitel guy my software is compatable with telnet do you know the port to use for the sx200icp MX v2.2. and is there some procedure or do you just enter the ip of the icp and the port number?

 

[cwc3]

it called socket and it is set up just like dscons
in form 34

 

[Matt85]

well is there a procedure i don't know exactly what that means. i read the edocs v1.1 and it says to program an ip socket in form 12. OK? how exactly do I do that? go to a digital circuit? no option IP circuit? no option? analog? nope. do i need to buy some other device to make this work?

 

[cwc3]

SOCKET: This softkey appears after the DATA DEV TYP softkey has been pressed when the cursor is on circuits 19 through 28 of slot 13. Pressing the softkey makes the circuit available for bi-directional data transfer via a Telnet session or data output only to a printer. On the CX controller, PLID 1/3/28 defaults to a printer port, directing SMDR and CDE Data Print output to socket 61328.
Note: Although not shown in the form, IP socket PLIDs include a subcircuit number. The number is 02 for all sockets. Therefore, an IP socket programmed in Form 12 at PLID 1/13/20 is actually at PLID 1/13/20/02, not 1/13/20/00. The subcircuit number is required when using Maintenance to suspend and resume data output to the printer device.