Our receptionist is reporting some extensions are showing busy on the console. When I check the status of the station it shows inservice/on hook. No SAC or message waiting. Tried refresh terminal feature code with no luck. Anybody have any insight to this problem? Thanks.
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console busy indicators
- Thread starter t3chhelp
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ncphoneman
MIS
Check to see if the sets in question have a "headset" button. We ran into this with our 6400 series sets -- as long as the headset button is activated, their busy lamp was on no matter if they were on a call or not.
If this is the problem, you will need to instruct your users to only press headset to answer a call. Once they are finished, press headset again to hang up.
Let me know if this was the fix you needed.
If this is the problem, you will need to instruct your users to only press headset to answer a call. Once they are finished, press headset again to hang up.
Let me know if this was the fix you needed.
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