Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations biv343 on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

console busy indicators

Status
Not open for further replies.

t3chhelp

Technical User
Apr 19, 2002
203
CA
Our receptionist is reporting some extensions are showing busy on the console. When I check the status of the station it shows inservice/on hook. No SAC or message waiting. Tried refresh terminal feature code with no luck. Anybody have any insight to this problem? Thanks.
 
Check to see if the sets in question have a "headset" button. We ran into this with our 6400 series sets -- as long as the headset button is activated, their busy lamp was on no matter if they were on a call or not.

If this is the problem, you will need to instruct your users to only press headset to answer a call. Once they are finished, press headset again to hang up.

Let me know if this was the fix you needed.
 
Thanks, thats good to know, but there are no headsets in our office.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top