The call flow is as follows.
Call comes in and hits an AA inside of Exchange UM, Operator is defined as 5101, at this time the caller can hit 0 and out to the operator. The operator (console) transfers to a user who has a mailbox on the exchange platform and the call fails after 4 rings..if she stays on the line the call will complete to voice mail.
Is there a class of service that would change the header/diversion info on the call when its a blind transfer?
Exchange UM needs to see the diversion and the redirect info.
Any ideas?
Anthony
Call comes in and hits an AA inside of Exchange UM, Operator is defined as 5101, at this time the caller can hit 0 and out to the operator. The operator (console) transfers to a user who has a mailbox on the exchange platform and the call fails after 4 rings..if she stays on the line the call will complete to voice mail.
Is there a class of service that would change the header/diversion info on the call when its a blind transfer?
Exchange UM needs to see the diversion and the redirect info.
Any ideas?
Anthony