connection to phone server lost with Equinox

[Telecomboy]

IPO R11 SP1 trying to utilize Avaya Equinox for IPO locally. They have Essential, I have the softphone license, and it appears everything is set-up correct (but obviously not). The user can connect, but after about 20 seconds it comes back with "connection to phone server lost with Equinox". I have turned off Windows firewall and still have the same error. Pings to the phone system work fine. Any idea what would be causing this error?

 

[Telecomboy]

A little more info. If I click on contacts I can search contacts on the system fine so there is some connectivity. You cannot click to call the contact though.

 

[Telecomboy]

Can anyone verify that they have this working on Essential Edition? I went to the site and connected directly to their network and still get the same error. Connection to phone server lost. If I open Monitor it doesn't show any issues with the connection, but if I look at SIP extension status in Monitor it does show the license as "no license".

 

[tlpeter]

If i check the knowledgebase then a basic user on essential should be able to use equinox with the softphoen license.
Only on Windows and MacOS though.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Telecomboy]

I know that is what it says, but when originally ordering this from our distributor they told us to order Power User which I told them was not what the docs said and they assured me this was correct (even though I told them this was essential). So, after getting a Power User license that didn't work I ordered the Softphone license which did load properly and allow me to check Enable Desktop/Tablet Mobile Client. But, it still loses connectivity right after logging in. I was hoping someone could verify that they have set-up Equinox on Essential Edition as I almost feel like even though Avaya is saying it is supported that it is not working properly yet. This is a Windows laptop install.

 

[Telecomboy]

Can anyone verify they have set-up Equinox in Essential Edition? I can't connect even when on-site and connecting directly to their network. I get a "Network lost, check connection" message. I have set this up on preferred edition no problem for another client and am wondering if even though the docs say it is supported/working that maybe it is not.

 

[Telecomboy]

Quick update: I opened Equinox just now to do some testing and it said there was an update available. I applied the update and now it is working as it should! I think there was something wrong with the original Equinox and the update fixed it. Although it is weird that it still states it is at R3.4.10.10.2 which is what I originally installed. Not going to question it though as it is now magically working.

 

[telecomtekperson]

This might help people in the future...

https://www.ipofficeassistance.com/equinox-on-ip-office-r11-essential-edition/

There is the chart of entitlements....