I am trying to connect Partner VMS to our network and I don't have the original rs232 355a cable that came with the system. I found a pinout in these forums, but I am worried about the fact that the original adapter has some resistors on a circuit inside of the adapter itself. If I make a cable using the pinout I found, will it cause problems not having that circuitry in there, or will i still be able to connect and administer an IP address? I don't want to fry my connection or anything else in the proccess.
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Connecting Partner VMS to LAN 3
- Thread starter phonejava
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TouchToneTommy
Vendor
I usually recommend that if all you want to do is set the IP address, just modem into the Auto Attendant and dial "**3", which will take you to an internal modem. When you get the prompt, press enter, and it's just like you were connected directly to the serial port.
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TouchToneTommy
Vendor
Sure, just plug your modem into the AUX jack on the bottom of the phone. Grab Intercom before you instruct the modem to dial, and have it call "777,,,**3" and you should be good. Hyperterminal will work fine.
TouchToneTommy
Vendor
No, not VS Mail, but Partner Messaging.
- Thread starter
- #8
Tommy,
I have an ACS 7 and Parnter Messaging R7, I tried what you mentioned, 777, **3, and I get a message "modem not detected, this system is not equipt with a remote maint. device". I'm confused as I dial into the system with *76 to administer it all the time, does the Messaging module not use the same internal modem? What are my options to setting up VM on the LAN then? (If I could find the components for the serial cable connection, I'd just do that, they're just not available locally, and no one online describes products in detail enough to know its what I need). Thanks for any help.
I have an ACS 7 and Parnter Messaging R7, I tried what you mentioned, 777, **3, and I get a message "modem not detected, this system is not equipt with a remote maint. device". I'm confused as I dial into the system with *76 to administer it all the time, does the Messaging module not use the same internal modem? What are my options to setting up VM on the LAN then? (If I could find the components for the serial cable connection, I'd just do that, they're just not available locally, and no one online describes products in detail enough to know its what I need). Thanks for any help.
itpphoneguy
Technical User
The 355 adapter can be purchased from Avaya, and it does have a protection network inside. Resistors and diodes (I opened mine up to make sure). I normally set it up like this.
-Chris
-Chris
I set up a Partner Messaging using TTT's instructions. I would much rather use his instructions, than take a risk with a oddball serial adapter.
One person commented on a "Modem not installed" message (or something close, I wonder if that's because the ACS didn't have a RAC.
Jeff
One person commented on a "Modem not installed" message (or something close, I wonder if that's because the ACS didn't have a RAC.
Jeff
itpphoneguy
Technical User
Most of us work with the Legend / Magix products as well. As such, we will have the 355 adapter. I trust a direct connection more. To each his own.
I did try TTT's method once, it didn't work. This method always works, also you can watch the unit boot if you are having trouble. That you can't do with the modem.
Jeff, that "oddball" serial adapter IS the Avaya recommended part and procedure. Doesn't sound like a risk to me. Using these parts, if you are having trouble, you can get tech support. Using the modem they will probably tell you to connect using the 355 adapter. Yes, I know the modem is valid - as long as you can connect.
-Chris
I did try TTT's method once, it didn't work. This method always works, also you can watch the unit boot if you are having trouble. That you can't do with the modem.
Jeff, that "oddball" serial adapter IS the Avaya recommended part and procedure. Doesn't sound like a risk to me. Using these parts, if you are having trouble, you can get tech support. Using the modem they will probably tell you to connect using the 355 adapter. Yes, I know the modem is valid - as long as you can connect.
-Chris
FHolzkamp,
When you dial 76 or 776 to do remote access on your ACS, that is the accessing the Remote Access card in the ACS.
When you dial 777 and then follow that with **3, that is accessing the License Card in the Messaging Module.
The Remote Access card in the ACS has a modem within it. The License Card in the Messaging Module should as well. My experience thus far is that if your Messaging License card does not have a modem in it and/or will not perform backup/restores, it is not the genuine article. Things may have changed whereby Avaya is providing license cards of different levels now, but my experience is that a genuine Avaya Partner Messaging License Card performs all 3 (authorizes voice ports for the Messaging Module, allows backups and restores, and has a modem {Remote Maintenance Device}[RMD])
--Dan
When you dial 76 or 776 to do remote access on your ACS, that is the accessing the Remote Access card in the ACS.
When you dial 777 and then follow that with **3, that is accessing the License Card in the Messaging Module.
The Remote Access card in the ACS has a modem within it. The License Card in the Messaging Module should as well. My experience thus far is that if your Messaging License card does not have a modem in it and/or will not perform backup/restores, it is not the genuine article. Things may have changed whereby Avaya is providing license cards of different levels now, but my experience is that a genuine Avaya Partner Messaging License Card performs all 3 (authorizes voice ports for the Messaging Module, allows backups and restores, and has a modem {Remote Maintenance Device}[RMD])
--Dan
I have a Partner Messaging V7, 777 > **3 returns an announcement "No Modem Detected". I ended up ordering a cable online and going thru the serial interface.
My latest problem, when accessing the system via the lan, I get an extremely slow response. After logging in, a new window pops up, but does nothing, and eventually times out. Restarting the system has no effect. I'm the only person who knows it exists, and I've tried mulitple mailboxes.
Any suggestions?
My latest problem, when accessing the system via the lan, I get an extremely slow response. After logging in, a new window pops up, but does nothing, and eventually times out. Restarting the system has no effect. I'm the only person who knows it exists, and I've tried mulitple mailboxes.
Any suggestions?
itpphoneguy
Technical User
Are you hitting enter or using the mouse to click on okay? I find I need to use the mouse. Internet exploder issue.
-Chris
-Chris
Clicking the mouse verses hitting enter solves the problem completely. HOORAY!
Do we know why this happens? What specifically it is that IE doesn't like? e.g. a security setting, etc.? As Avaya released anything regarding it?
Has anyone attempted to copy the login code to say another web page, e.g. a company intranet site? I was thinking this might eliminate this problem.
Do we know why this happens? What specifically it is that IE doesn't like? e.g. a security setting, etc.? As Avaya released anything regarding it?
Has anyone attempted to copy the login code to say another web page, e.g. a company intranet site? I was thinking this might eliminate this problem.
itpphoneguy
Technical User
I use Netscape. That seems to solve all kinds of problems - everywhere. Another IE "feature" I guess.
-Chris
-Chris
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