Connecting calls 1

[chaim]

We have hotline phones in the warehouse that call the office. When an employee receives an outside phone call he/she is paged to pick up the nearest phone. After they pick up, we tell them to hang up so we can transfer the call. Is there any way for the office to connect the calls without having them hang up first?

 

[Faffy]

Tell them which line the call is on and they can hit the line button.

 

[chaim]

The phones in the warehouse must be hotline phones.

 

[franke]

chaim, try it as a 'conference' call. once the conference is set up, just have the office hang-up.

franke

 

[TouchToneTommy]

It sounds like the receptionist answers a call, places it on hold, then uses overhead paging to alert an employee that he has a call.

Problem is, the only phone he can get to is programmed to hotline dial the operator.

So the employee can't pick up the handset and dial a pickup code, the hotline function takes priority.

So the hotline phone phone tells the operator which extension he has picked up, so now the operator can pick up the call and transfer it to the extension. When a hotline extension rings, the incoming call takes priority over the hotline function.

I can't really think of a solution, except to disable the hotline functionality, and use a hardware solution. Zoom used to make a "hotshot" dialer which would dial a preprogrammed number upon lifting the handset, but it could be set to wait a few seconds after dial tone to allow the user to overide and dial their own number. Maybe Viking Electronics makes something that can do this?

I guess maybe we should ask why the hotline? To keep the users from dialing other extension numbers or outside numbers?

 

[chaim]

the hotline phones are used to keep users from dialing other extensions and from paging.