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Connected trunk line shows up as disconnected

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telecomadmin12

Technical User
Apr 27, 2012
406
DE
Hi Guys,

I got a problem with one of my trunk lines. It shows up as disconnected but is actually connected.

TRUNK GROUP STATUS

Member Port Service State Mtce Connected Ports
Busy

0006/001 01B2008 disconnected no
0006/002 01B2006 in-service/idle no
0006/003 01B2007 in-service/idle no
0006/004 01B2003 in-service/idle no

When I go and call the trunk line number it works:

status station 1997 Page 3 of 4
SRC PORT TO DEST PORT TALKPATH
src port: 02D1302
02D1302:TX:tdm:a143
02A0101:RX:tdm:a143 TX:fiber:172
01A0101:RX:fiber:196 TX:tdm:a163
01B2008:RX:tdm:a163


dst port: 01B2008


As you see the trunk line the call comes is on 01B2008, but this port shows up as disconnected above. Do you know why?

Thanks for your help again!
 
What type of trunk is this? I am assuming it is a copper/CO trunk. Check the TIp/Ring if it is. Option would be to swap members 1 and 2 for each other and see if it floows the vendor or stays with the card/PBX.

**The question may not be the technology, but the competency of the support people.**
 
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