I have an application that interacts with the Aspect ACD via Application Bridge. Is there any way to determine when an outbound call (call dialled from a station, not predictive) is answered? At the moment I get a Call Noticed Event Message (CNEM) followed by a Call Connect Message (CCM) and followed by a Call Connected Event Message (CCEM) when the call is connected to the trunk (that is when it starts ringing), but there does not seem to be any way to determine when the call has been answered at the other end.
How can one make the ACD send a notification when an outbound call has been answered?
Thank you very much for any help.
How can one make the ACD send a notification when an outbound call has been answered?
Thank you very much for any help.