Connect IT and Tivoli TEC Integration

[cdemarcus]

Hi,

Anyone out there has notes on what was specifically done in Connect IT and on the Tivoli TEC Environment to accomplish an integration between the two to create incident tickets in ServiceCenter.

The Connect IT documentation has very limited information.

Thanks

 

[bigblue2]

if you are still looking, then I've details and examples of this having been implemented. Contact me @ jjblue@jmck.demon.co.uk

 

[tivman]

We are trying to setup integration on AIX and do not fully understand the process as defined.

Any examples, help or ideas would be greatly appreciated!

Peregrine with ConnectIt is installed on one AIX machine
and Tivoli Enterprise Console(TEC) is installed on another.

When I run send2cit.sh script, it complained about missing
the CLASSPATH so I added the this path now I am getting
the following error: "Can't find class java.lang.System"

I am guessing this is a pretty simple java error but am not
sure how to fix this. The most frustrating thing is that I
am not even testing the actual interface yet!

Regards

tivman

 

[reno78]

What version of TEC do you have ?

Are you trying to execute send2cit from a TEC rule or directly from a shell ?

Normally, Java stuff is provided when installing TEC, and all is correctly set to call Java from a TEC rule.

You also may set the JAVAHOME env var to points to your jre home directory. The error seems to indicate Java has not found its base libraries.