Confusion regarding an 800 number

[OpethBWP]

I am fairly new to all of this so trying to figure it all out.

I have a request to route two 800 numbers to a specific ACD queue at one of my sites.

Obviously I know I need to get the carrier to do the routing since that is out of my hands but here is my question.

I have my ACD queue, call it 7765, how can I tell what 800 numbers currently route to that queue?

 

[itsnosecret]

you cant, the carrier can give you a list of your 1800 numbers and the terminating numbers. But you wont know for sure until you ask them.!
Its also a good excercise to audit your 1800 numbers etc.. you maybe suprised who has them and how much they are costing.!

 

[johnpoole]

unless the switchman that set it up was on his toes, that information is not in the switch.. i have my 800 numbers sent to a unusable dn (9999) then put that in my idc table, and translate it to my acd-dn or cdn.. if it's there ld 49 prt idc will show it.. the output side will match a working dn in the switch.. if the provider did all the routing, then call the provider

john poole
bellsouth business
columbia,sc