I am fairly new to all of this so trying to figure it all out.
I have a request to route two 800 numbers to a specific ACD queue at one of my sites.
Obviously I know I need to get the carrier to do the routing since that is out of my hands but here is my question.
I have my ACD queue, call it 7765, how can I tell what 800 numbers currently route to that queue?
I have a request to route two 800 numbers to a specific ACD queue at one of my sites.
Obviously I know I need to get the carrier to do the routing since that is out of my hands but here is my question.
I have my ACD queue, call it 7765, how can I tell what 800 numbers currently route to that queue?