Conflict between Brighstor, TSM and RSM

[DSMCBackup]

I have come across a problem with BrightStor, - since some of servers have been rebooted because of an anti-virus problem, TSM has failed on the following servers with " Failed on exporting RSM Database files".

When I go into Computer Management - removable storage it comes with "no interfaces have been registered".

Any ideas?

 

[n018737]

What antivirus are you usinng in your windows severs?

McAfee Enterprice, Symantec Corp., etc.

 

[DSMCBackup]

AV program is ETrust. It was preventing access to shared areas and printing.

 

[n018737]

The ETrust antivirus is not supported by TSM Client (HSM) for Windows.

The Etrust access to files localy when a windows client use a shareds folders, and Etrust launch recalls to the TSM server.

You can limit de recalls caused by Etrust:

1. Change Etrust Service user, asing a diferent user like usrEtrust
2. Configure in HSM client Quota for usrEtrus under target "File Space", and asign "No Recall" profile.
3. Refresh Quota policy.

If you want, I can send you a screen shot by HSM configuration.

 

[DSMCBackup]

Hi

yes thatd be great. Send to paul.swales@eds.com

Thanks!

 

[n018737]

I just to send you a email with HSM conf.