jasonjthomas
IS-IT--Management
After describing this process for the umpteenth time for management, I am looking for an independent confirmation of my logic from the knowledgeable folks in this forum.
I have some firm VIPs whose extensions have Coverage Appearances setup. These VIPs also have a Forward on No Answer set. Thus, the phone call flow is as follows.
1.) Call comes into VIP extension.
2.) If the VIP does not answer, the user designated with Coverage Appearance rings with the call.
3.) If the user with Coverage Appearance does not answer, the call then rings a huntgroup. This huntgroup is our main phone's overflow group. In theory, this is the final "line of defense" to prevent a call from being unanswered.
If the call goes unanswered, the original user's voicemail then gets the call. Is that correct? I want to make sure I have this correct.
Thanks,
Jason
Jason J. Thomas
Director, Technology Risk Management
SB & Company, LLC
I have some firm VIPs whose extensions have Coverage Appearances setup. These VIPs also have a Forward on No Answer set. Thus, the phone call flow is as follows.
1.) Call comes into VIP extension.
2.) If the VIP does not answer, the user designated with Coverage Appearance rings with the call.
3.) If the user with Coverage Appearance does not answer, the call then rings a huntgroup. This huntgroup is our main phone's overflow group. In theory, this is the final "line of defense" to prevent a call from being unanswered.
If the call goes unanswered, the original user's voicemail then gets the call. Is that correct? I want to make sure I have this correct.
Thanks,
Jason
Jason J. Thomas
Director, Technology Risk Management
SB & Company, LLC