Configuring CO Trunk

[pedropb]

Hi to all!

System: Avaya Definity G3 V11, managed by ASA

I recently connected an analog line in one TN747 CO Trunk card, and configured one new CO trunk-group, this trunk group receive's the call with a vector who gives a message and collects an extension number to redirect the call to a specific extension, this trunk are to use it as an incoming trunk to receive calls from outside of the plant, everything seems ok but when i tested i found the following problem, when i called this analog number from an outside number, everithing looks good, i ear the announcement and when i select the extension, rings but when the extension don't answer the call, but when i hang the call from the outside phone, the trunk keeps active until the voicemail of that extensions answer and record 2 minutes o nothing, until that the trunk are ready for another call, what i want to do is when the outside phone hang, because of no response after the extension selection, the call ends and the trunk keeps idle not active until the voicemail answer.

I hope i explain myself and anyone can help
Thanks in advanced, i attached some pictures in word

 

[dtlegend123]

Pedro,

Look on page 2 of your CO Trunk Group. Check to see if you have an "Answer Supervision Timeout"

Here's a screenshot of mine:]

display trunk-group 9 Page 2 of 22
Group Type: co Trunk Type: ground-start

TRUNK PARAMETERS

Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500

Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high

Disconnect Supervision - Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
Administer Timers? y

 

[pedropb]

Hi dtlegend123 this is the configuration of my trunk group, it seems like yours but i still got the problem, i include the Vector that do the collection of the extension to see yif there is anything wrong


display trunk-group 13
Group Type: co Trunk Type: ground-start

TRUNK PARAMETERS

Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500

Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high

Disconnect Supervision - Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
Administer Timers? y


change vector 5

CALL VECTOR
Number:5 Name: ATT CEL

Multimedia ?n Meet-me Conf? n Lock?n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? n

01 wait-time 2 secs hearing ringback
02 collect 4 digits after announcement 7002
03 goto vector 2 if digits = 1
04 route-to digits with coverage y
05 route-to number 4200 with cov n if digit = 0
06 wait-time 2 secs hearing music
stop


Thanks for your response !!!