Configuring Centralized Auto Attendant (CAA)

[mlkerby]

I have 2 sites with Norstar and MICS 7.1 that are interconnected with PRI-SL1. I have a Call Pilot 150 in site (A) and would like to centralize Auto Attendant (CAA). When the auto attendant in site A answers a line it should be able to transfer to an extension in site B. Also, I wanted to know if I can setup the Auto Attendant to answer the incoming lines of Site B.

 

[Deweyhumbolt]

Do you have MCDN keycodes on both sides? It looks like you do, since you have SL1 as a choice.

 

[mlkerby]

Yes, I have MDCN codes.

 

[Deweyhumbolt]

The Nortel Cent. Vmail is pretty slick, and will definitely do your first question. The issue with your 2nd question is: When the calls from site B come across to site A they will appear as internal calls, making it difficult to use an AA, unless you use line redirection. Also remote site users cannot use F986.

 

[hawks]

You should be able to do this, you need to set up a CDP btween the 2 sites. Each site needs to start with a unique digit.

 

[mlkerby]

I have setup CDP between the 2 sites with unique ID digit. I have the steps to setup the centralized voicemail. However, I know that there are additional steps for Centralizing the Auto Attendant and I'm a little confuse on how to configure it.

 

[Deweyhumbolt]

The Redirect DN is important and a choice on the system config. page that has to do with external transfers. It's truly, not that difficult. Just go for it!

 

[hawks]

There should be set up steps in the installer guide. I think somewhere around page 170 or so. Do a search on Configuring Centralized Auto Attendant or CAA. It's been a while since I set it up but it does work pretty well. I'll see if I can look through some old notes tomorrow if possible. Good luck

 

[mlkerby]

It's in the installation guide but I'm a bit confused on the setup for the Remote System. Any help would be appreciated