Configuring an i2002 set on a BCM 50

[thekriskokid]

Just took over servicing a BCM50 account and they have 1 remote IP phone user. (We're in Montana, user in Arizona). I'm familiar with the BCM, but have never configured and IP phone. The customer configured the phone and can ping it's IP address, but it won't connect with the BCM and begin working. Customer says the display reads "Prompt PW" and have entered 26567*738 and 23646 from the phone as passwords, thinking that this is what the phone is waiting for. No success. Any suggestions? Thanks.

 

[norstarboy125]

Do you have access to the BCM 50? It sounds like it might be the registration pswd. You can chg or disable that pswd via EM.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[thekriskokid]

Thanks norstarboy. I do have access and was just reading some other related posts to that effect. I'll check it out this afternoon and see if I can see that password, etc.

 

[thekriskokid]

Thanks again norstarboy! I was able to find the global registration password field and change it. Had the remote user enter it and everything else went like clock work. The phone is now working.