Configuring a Voicemail account on a fake extension 2

[Wrath0fG0d]

I'm not sure if this can be done, but we have a set of physicians that would like to dial an easy extension and be directly sent to voicemail that would be checked at a later date.

Example dial 5555 and then it would go to a voicemail for retreivel at a later time. I tried to set this up, but it was throwing a fit about the cabinet numbers not being correct. Is there a way to do this without taking an actual extension?

Thanks guys you've came through for me once before

 

[JimHilton]

Hi, I/we are not sure what gear you are running but i'll assume a 200-SX. You need what they call a "phantom". This is usually a card programmed into the system but does not actually function. You may already a phantom card programmed in.

Get a dump of all the bay/slot/ccts. If you see a bay & slot that exists in programming but not in the physical cabinets then that should work. Assign it your extension and give it the usual mail settings.

Alternately if you have a bunch of spare circuits (no phones hooked up to a bay/card), then just program that as your ext and same with a mail box. I doubt you'd miss one "real" extension.

 

[kwbMitel]

System type matters - Methods differ.

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What's most important is that you realise ... There is no spoon.

 

[boycey9]

its a 3300 4.0 sp1 by the looks of previous post

 

[LoopyLou]

Not sure why the cabinet numbers matter then if its a 3300. More likely the SX200 with that embedded VM card.

Anyway on a 3300 you could use a hunt group( or ring group ) and reroute it to the VM. The mailbox would be the hunt group pilot.

The single biggest problem with communications is the illusion that it has taken place.

 

[Wrath0fG0d]

Sorry yes it's a 3300. I know quite a bit about the phones, but I have no idea how you could check the accts/cabinets/cards et cetra. We've never been formally trained.

I've noticed hunt groups before while setting up accounts, but don't know how to configure them or a ring group, much less rerouting it to the voice mail when the number is dialed.

The only reason reason I got the cabinet error is I tried to setup an extension with random cabinet/shelf numbers.

Sorry I can't be more specific

 

[kwbMitel]

If you do not require a message lamp to light when messages are left and the mailbox will be checked regularly then there is a very simple solution.

Create a hunt group *5555
Route Hunt Group to VM
Create VM 5555

Done.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

Ok I setup my vm and my hunt group. I feel bad that I'm taking your guys time, but I really appreciate it

Hunt Group:

http://i53.tinypic.com/15i7tb4.png

Mailbox Setup:

http://i51.tinypic.com/351ztb9.png

I have to be doing this wrong I'm doing it under the tabs in the alphabetical forms.

Hunt Group Assignment
Voicemail Configuration

 

[kwbMitel]

You need to set the routing of the huntgroup to voicemail

Call Rerouting assignment form.

Set the Day / Night 1 / Night 2 to the routing number that matches voicemail.

If your not sure, check the Call Rerouting Always form for which value.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

I can't seem to figure this out. Tomorrow I will knuckle down and try my best to get it. If you have time maybe you could help either via remotely, i.m., or a tutorial? I have to be pretty close.

Thanks again

 

[kwbMitel]

Post screen shots of your:

Call Rerouting Always Form

Call Rerouting Assignment form (with 5555 on page)

Also tell us what the Hunt group Pilot number for VM is.

BTW - I can't speak for others but I can only advise thru this method. I'm not comfortable with more direct access as that is my 9-5 job.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

Call Rerouting Always Form

http://i51.tinypic.com/257ewlx.png

Everything on this form says the same things as in the picture

Call Rerouting Assignment form (5555 ext.)

http://i55.tinypic.com/2wfmu7q.png

Hunt group for VM

http://www.freeimagehosting.net/uploads/869d2e187b.png

I have another pic of the hunt group for 5555, but I think I posted it yesterday. I am having terrible internet so I had to tether to my phone. If you need something else please let me know.

Thank you again I really really appreciate it!

 

[kwbMitel]

The Screen shot of the Rerouting Always form is showing options 166-175

I was kind-of hoping for 1-10.

I am willing to bet that one of the options from 1-10 is setup to reroute on all conditions to 5460. If not choose a blank one (that is not #1, 2 or higher only) and configure to reroute on all conditions to 5460.

The in the re-routing assignment form for 5555 set the values for Day / Night1 / Night2 (currently set to 1) to the value that is programmed to goto 5460.

I repeat for emphasis - DO NOT ASSIGN A REROUTE VALUE TO 1 in the Call Reouting Always Assignment form.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

I set the huntgroup to 2 because that goes to 5460 our extension for voicemail. I tried to change the 5555 hunt group to vm, but it was giving me an error saying the COS doesn't include a voiceamil port? Something along those lines.

 

[kwbMitel]

I tried to change the 5555 hunt group to vm?????? NO NO NO!

In the re-routing assignment form for 5555 set the values for Day / Night1 / Night2 (currently set to 1) to the value that is programmed to go to 5460 (Now determined as 2)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

I got voicemail!!! Whoohoo. I want to go through and make sure all my settings are correct and I'm going to type up a how-to. This way I can give back to the community and to anybody else who comes after me to my job.

I will post ss's to let you check my settings when I get done. Again thank you so much for your help!

 

[kwbMitel]

There's already a how to (With extra stuff):

faq1329-7197



**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

kwbMitel do you know why I can't reach the extension from outside using a direct number, but if I'm internal I can dial the extension and it works. For example the extension is 5555, but from the outside we would dial 777-0555 and it would ring the inside extension. Is this some other option I must setup?

 

[kwbMitel]

You would have an existing range of outside numbers. My guess is that number is not part of the existing range.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Wrath0fG0d]

Is there a way of changing that range or adding an exception to it?