Configuration for Call Logging

[kevin906]

Customer is currently using call logging to place callback calls from their phones.
The system was configured to provide the 91 prefix on the calling number for customer convenience.
The KNMAT table is configured as such with NUMEXT value of 91.
This is having some unintended consequences where some of the callback numbers have 911 as the first digits.
When the caller has transferred from VM this occurs.
Short of deleting 9-11 from the LDPLN is this really the correct way to set this up using KNMAT?
This is a US based system and I have not run across this table being used before.
Lots of mystery surrounding the KNXXX AMOs and how they work in the US versions of Hipath.

DIS-KNMAT;
H500: AMO KNMAT STARTED
---------------------------------------------------------------------------
NODE MATRIX FOR NPI = ISDN, LEVEL = 0
---------------------------------------------------------------------------
ONNO /|DNNO /|CONN|MODCON| NUMEXT | NUMRED
ONNOL |DNNOL | | | |
------+------+----+------+------------------------+------------------------
1 | 100 | A |IN | 91 | -
------+------+----+------+------------------------+------------------------
2 | 100 | A |IN | 91 | -
------+------+----+------+------------------------+------------------------
3 | 100 | A |IN | 91 | -
------+------+----+------+------------------------+------------------------

AMO-KNMAT-111 NODE DATA FOR NETWORKING
DISPLAY COMPLETED;
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[Moriendi]

KNMAT works on node numbers, so if you do want 91 prefixed to the calling line ID from some trunks but not others, then table should be adjusted to suit. From above it looks like from originating node numbers 1, 2 or 3, to node 100, prefix incoming calls with 91.

If transfers from voicemail are affected and you don't want them to be, you need to take the voicemail node out of the table. Or, if the voicemail node isn't there but you don't want the voicemail to see the 91 once the 4K has applied, have it strip (numred - number reduce) the 91 from calls to or from voicemail...

 

[donb01]

I,ve been trying to figure some of this stuff out for years - between dialing back out of the call log (KNMAT) vs being able to dial numbers from the phone book on the phone (Canonical Dialing). I have been close, but no seegarr. I had some pretty bright minds trying to help me with it, and part of the Canonical Dialing problem is a bunch of Germans planned it out and in europe their phone numbers are strange digit strings. So if I import my contact list from, say, Outlook, and all the numbers are 10-digit numbers, I can usually get the system to prepend the 9-1-, but if there are 7-digit local numbers in the mix and I try to only prepend a 9 that doesn't work, and if I try to prepend 9-1-AC, THEN it decides to also prepend the extra 9 at the beginning for a local call.... Anyway... Will be interesting to see how this works out. )

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA