Conferencing through a menu service

[TimAbney]

We are using Call Pilot to front end our Contact Center and have come across a problem. When someone tries to conference through these menus we get a Call Pilot message saying you call cannot be completed.

This happens when a selection is made for a transfer so my first thought is the system cannot transfer a call that already using a conference pack time slot.

Anyone else have experience or thoughts with this scenario??

 

[GHTROUT]

You cannot transfer a conference that is in progress. you could try using "No Hold Conference" KEY x NHC , instead of AO6 - test it, I can't remember if that will work, but it is a cool feature.

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GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
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[TimAbney]

Thanks, G that's what I thought was going on. I'll give that key a test.