Conference problems 1

[phillipa]

I currently have a customer with an 0X32 that is unable to conference calls. Customer is on 4.0 or 4.1 software. I have tested the trunks and it is in the system. My intent is to replace the feature cartridge. My question is if I replace the cartridge, will I lose programming? I am currently running a PRI and will this effect my key codes? Any helpful tips would be greatly appreciated.
Thanks!

 

[Roldan]

How many intercom keys do you have programmed to the sets? How are you trying to accomplish the conference call? Did this just stop working?

Louie Roldan

http://www.4vertex.com

 

[phillipa]

I have 2 intercom keys assigned to each set. It was working fine and just stopped working, per customer.

 

[phillipa]

I have 2 intercom keys assigned to each set. It was working fine and just stopped working , per cutomer.

 

[luv2ski]

first 4.1 is the first release for pri...2nd it sucked replace/upgrade to 5.0 or 6.1 WI 6.10 if you upgrade you need to replace with a rel 2 feature cartridge..i believe you will have to do a backup then replace feature cartridge then do a restore...all programming was lost on replacement of feature cartridge then after you do the restore you can do a upgrade with e software release "pcmia card" again let me stress the 4.1 software release had a lot of bugs with PRI...the PRI keycode are in ksu should not lose but i would contact vendor who sold them to make sur eif lost they have access to nortel to get new ones

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